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Time/Life Press Release: The Carol Burnett Show: The Ultimate Collection


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#261 of 336 OFFLINE   timelife jb

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Posted October 15 2012 - 10:01 AM

I should clarify - sometimes we need to authorize something and there is a call in to our office here. But if a rep uses corporate as an excuse not to provide something that is actually available, then we let them go. I don't know any Wolf here, but there is a call center acct team in Colorado.

#262 of 336 OFFLINE   NY2LA

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Posted October 15 2012 - 10:11 AM

i think the entire message John responded to was this: Quote: Originally Posted by FanCollector: I trust John's intentions too, but he must be awfully lonely over at Time Life. I have been enjoying the set in spite of my disappointment about the edited episodes. When it arrived, however, it was missing the commemorative book. I called customer service and was told that a book would be sent out by the next morning and arrive in seven to ten days. The operator then tried to sell me a Lucy set and The Six Million Dollar Man. Fifteen days later, I called to say I had not received the book. I was told that the replacement order had to go through the corporate office, so they had the request on file, but had not sent it yet and had no idea when they would. The operator then tried to sell me a Lucy set and The Six Million Dollar Man. I wrote an email to customer service describing the situation and asking if someone could tell me when they would ship the book. No answer. Four days later, I sent a second email. The next day, I received an answer and was told the book had been shipped. The book arrived today. It's very nice. In the shipment were copies of 11 of the DVDs from the set. Assuming these were sent to make up for the experience with the replacement book, I sent a thank you note to customer service for their gracious gesture, suggesting that I could give the additional sets as gifts to other fans who might then buy the big set. I received a reply less than an hour later telling me the discs were sent in error and I need to take them to the post office and send them back. At least no one tried to sell me another Lucy set... Answer from NY2LA: OMFG! You do know the rule is that if someone sends you something you didn't order it's yours. Might want to look into that. You could also ask John, who won't be happy to hear how his company is working. Think they might be overstocked on Lucy and 6 Million Man? end quotes John, should he keep the discs he was sent or not?

#263 of 336 OFFLINE   timelife jb

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Posted October 15 2012 - 10:17 AM

i think the entire message John responded to was this: Quote: Originally Posted by FanCollector: I trust John's intentions too, but he must be awfully lonely over at Time Life. I have been enjoying the set in spite of my disappointment about the edited episodes. When it arrived, however, it was missing the commemorative book. I called customer service and was told that a book would be sent out by the next morning and arrive in seven to ten days. The operator then tried to sell me a Lucy set and The Six Million Dollar Man. Fifteen days later, I called to say I had not received the book. I was told that the replacement order had to go through the corporate office, so they had the request on file, but had not sent it yet and had no idea when they would. The operator then tried to sell me a Lucy set and The Six Million Dollar Man. I wrote an email to customer service describing the situation and asking if someone could tell me when they would ship the book. No answer. Four days later, I sent a second email. The next day, I received an answer and was told the book had been shipped. The book arrived today. It's very nice. In the shipment were copies of 11 of the DVDs from the set. Assuming these were sent to make up for the experience with the replacement book, I sent a thank you note to customer service for their gracious gesture, suggesting that I could give the additional sets as gifts to other fans who might then buy the big set. I received a reply less than an hour later telling me the discs were sent in error and I need to take them to the post office and send them back. At least no one tried to sell me another Lucy set... Answer from NY2LA: OMFG! You do know the rule is that if someone sends you something you didn't order it's yours. Might want to look into that. You could also ask John, who won't be happy to hear how his company is working. Think they might be overstocked on Lucy and 6 Million Man? end quotes John, should he keep the discs he was sent or not?

Let me put Fan Collector directly in touch with someone here. FC, could you shoot me a PM with contact details? Thx

#264 of 336 OFFLINE   NY2LA

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Posted October 15 2012 - 11:08 AM

Just laying out this scenario point by point for examination... Quote: Originally Posted by FanCollector: I called customer service and was told that a book would be sent out by the next morning and arrive in seven to ten days. The operator then tried to sell me a Lucy set and The Six Million Dollar Man. Fifteen days later, I called to say I had not received the book. I was told that the replacement order had to go through the corporate office, so they had the request on file, but had not sent it yet and had no idea when they would. The operator then tried to sell me a Lucy set and The Six Million Dollar Man. I wrote an email to customer service describing the situation and asking if someone could tell me when they would ship the book. No answer. Four days later, I sent a second email. The next day, I received an answer and was told the book had been shipped. In the shipment were copies of 11 of the DVDs from the set. Assuming these were sent to make up for the experience with the replacement book, I sent a thank you note to customer service for their gracious gesture, suggesting that I could give the additional sets as gifts to other fans who might then buy the big set. I received a reply less than an hour later telling me the discs were sent in error and I need to take them to the post office and send them back. At least no one tried to sell me another Lucy set... End Quote. So we have the issue of his being told one thing (it was being shipped) then told another (it had to go through corporate.) No response after being promised followups. Another issue that he was repeatedly given two upsell attempts when he called about an unresolved problem. Third issue is being told he must make the effort to return something he never asked for in the first place.

#265 of 336 OFFLINE   timelife jb

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Posted October 16 2012 - 03:41 AM

They are sending a post-paid mailing label, so I will not have to pay the return shipping. Even I would draw the line there!

FC: It's yours. Speak kindly of us as much as you can. : )

From: TL Customer Service Manager Date: Tue, 16 Oct 2012 11:37:16 -0400 To: JB Subject: RE: Help for a Carol customer? UGH….Looks like the rep sent him a pre-paid label so he could send the mis-ship back at no cost but it seems there was some miscommunication there. If you want to let him keep it that’s fine. He won’t get charged for the extra set either way.



#266 of 336 ONLINE   FanCollector

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Posted October 16 2012 - 04:38 AM

Thanks so very much! I was planning to use the extra sets as gifts, so I will be advertising for you guys in more ways than one.

#267 of 336 OFFLINE   Garysb

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Posted October 19 2012 - 12:28 PM

http://www.tvshowson...ollection/17633 I noticed in the press release for a Dean Martin Variety Show Ultimate Collection that Time/Life is putting out at the end of thjs month there is no mention of complete or uncut episodes. Just says 48 episodes with many musical numbers. I guess they learned from the Carol Burnett release.

#268 of 336 OFFLINE   NY2LA

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Posted October 19 2012 - 01:20 PM

http://www.tvshowsondvd.com/news/Dean-Martin-Deans-Ultimate-Collection/17633 I noticed in the press release for a Dean Martin Variety Show Ultimate Collection that Time/Life is putting out at the end of thjs month there is no mention of complete or uncut episodes. Just says 48 episodes with many musical numbers. I guess they learned from the Carol Burnett release.

Maybe all those were cut in some way. I'd say better evidence would be the removal of the "uncut" etc. references from the Carol Burnett commercials and web listings. I haven't checked that lately. I wonder how the overall retail and direct sales are doing. Hopefully it is encouraging enough for us to get more episodes in a (hopefully) better thought out configuration in a few months.

#269 of 336 OFFLINE   rmw650

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Posted October 19 2012 - 01:53 PM

http://www.tvshowsondvd.com/news/Dean-Martin-Deans-Ultimate-Collection/17633 I noticed in the press release for a Dean Martin Variety Show Ultimate Collection that Time/Life is putting out at the end of thjs month there is no mention of complete or uncut episodes. Just says 48 episodes with many musical numbers. I guess they learned from the Carol Burnett release.

Gary, this Ultimate Collection of Dean Martin's are just the compilation sets that were previously released, plus some Costco exclusive episodes and a book of some sorts and the 1968 Xmas episode, which will also be made available separately a week later on Election Day, 11/6/2012, with the Ultimate set released at October month's end...only the six episode set that was most recently released will be the uncut ones...King of Cool and very Best of his Variety Show are all edited.

#270 of 336 OFFLINE   Zukeeper416

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Posted October 24 2012 - 12:39 AM

Hello, new here... I ordered my Ultimate Carol set a couple of weeks ago, very excited - like you, I've waiting many years for a comprehensive release. Boy, do I wish I had seen this thread before I placed my order. I have not yet received the set, and I'm nervous about those cut episodes. Had I known, I would not have ordered the set. It does sound like something might be in the works to fix the issue, however. Or is that just wishful thinking? Has a second run of the DVDs been reauthored yet? John at TL indicated that would be the right thing to do, rather than simply offer a discount on future purchase. Any update?

#271 of 336 OFFLINE   timelife jb

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Posted October 24 2012 - 01:57 AM

Hello, new here... I ordered my Ultimate Carol set a couple of weeks ago, very excited - like you, I've waiting many years for a comprehensive release. Boy, do I wish I had seen this thread before I placed my order. I have not yet received the set, and I'm nervous about those cut episodes. Had I known, I would not have ordered the set. It does sound like something might be in the works to fix the issue, however. Or is that just wishful thinking? Has a second run of the DVDs been reauthored yet? John at TL indicated that would be the right thing to do, rather than simply offer a discount on future purchase. Any update?

There were a couple of very short but not insignificant songs we could not clear despite aggressive offers to the copyright holders. Music clearances can be tricky as you may have multiple ownership rights to negotiate. For example, as odd as it seems, the owner of the "Into the wild blue yonder" simply would not allow the song (sung by Carol for just a second or two in the No Frills sketch where she asks Tim Conway if he'd like some music while handing out earphones) to be used. There was a finale with Sammy Davis that errantly was dropped but we have gone back in, re-cleared and re-manufactured so your set will be as complete as possible given today's music clearances, based on ordering your set recently. If you're a collector, those few 2-3 second songs may be meaningful. To me and me alone, who didn't have the CH set or any others prior, I think it's a great set and I am enjoying it with my daughter who is learning how much of a genius Tim Conway in particular is. I realize my position in saying this but I honestly feel this way. Hopefully the board can vouch for my transparency here. The fix was a remanufactured and re-delivered disc at our cost sent if you wanted replacement. We didn't want to do anything like a discount to a future product. We thought there may not be any redemptions on that if we disappointed the market. :) We feel we made some errors of aggression in releasing quickly, but now the set is a really good set. Others here may feel differently, though I think the biggest issue was how we sold it. You absolutely can cancel the order or return the merch, tho.

#272 of 336 OFFLINE   timelife jb

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Posted October 24 2012 - 01:59 AM

http://www.tvshowsondvd.com/news/Dean-Martin-Deans-Ultimate-Collection/17633 I noticed in the press release for a Dean Martin Variety Show Ultimate Collection that Time/Life is putting out at the end of thjs month there is no mention of complete or uncut episodes. Just says 48 episodes with many musical numbers. I guess they learned from the Carol Burnett release.

From the product guy in passing --"some of it is new and some previously released by us" Vague I know. I will dig up more info.

#273 of 336 ONLINE   FanCollector

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Posted October 24 2012 - 02:16 AM

I am also enjoying the set very much. As a matter of philosophy, I would have preferred T/L selecting 50 episodes that could be released uncut (about 10 are still missing the finales), but it's still a wonderful collection from a show that has been absent too long.

#274 of 336 OFFLINE   Zukeeper416

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Posted October 24 2012 - 03:43 AM

There were a couple of very short but not insignificant songs we could not clear despite aggressive offers to the copyright holders. Music clearances can be tricky as you may have multiple ownership rights to negotiate. For example, as odd as it seems, the owner of the "Into the wild blue yonder" simply would not allow the song (sung by Carol for just a second or two in the No Frills sketch where she asks Tim Conway if he'd like some music while handing out earphones) to be used. There was a finale with Sammy Davis that errantly was dropped but we have gone back in, re-cleared and re-manufactured so your set will be as complete as possible given today's music clearances, based on ordering your set recently. If you're a collector, those few 2-3 second songs may be meaningful. To me and me alone, who didn't have the CH set or any others prior, I think it's a great set and I am enjoying it with my daughter who is learning how much of a genius Tim Conway in particular is. I realize my position in saying this but I honestly feel this way. Hopefully the board can vouch for my transparency here. The fix was a remanufactured and re-delivered disc at our cost sent if you wanted replacement. We didn't want to do anything like a discount to a future product. We thought there may not be any redemptions on that if we disappointed the market. :) We feel we made some errors of aggression in releasing quickly, but now the set is a really good set. Others here may feel differently, though I think the biggest issue was how we sold it. You absolutely can cancel the order or return the merch, tho.

Wow, John. I'm really impressed by your lightning quick, and thoughtful response. T/L is lucky to have you in their employ. I am a bit of an obsessive, and would much prefer a collection with truly uncut episodes, but I do understand the copyright issues. Yes, it would have been less of an issue had T/L not advertised the set as being uncut. That said, it's great to hear that the set I'm soon to receive will be improved and as complete as possible. In fact, it's a Christmas gift for my husband, so ultimately he'll be the one who'll decide. That said, I guess we'd better hope to be satisfied, given your 30 day policy! Fingers crossed!

#275 of 336 OFFLINE   NY2LA

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Posted October 24 2012 - 05:54 AM

Wow, John. I'm really impressed by your lightning quick, and thoughtful response. T/L is lucky to have you in their employ. Yes, it would have been less of an issue had T/L not advertised the set as being uncut.

I completely agree with those two points. There is not enough reason to completely absolve Time Life right now, nor to completely condemn them. Way more damage was done than has been fixed. Putting back one musical finale does not make up for ten to eleven episodes being cut, (most of which were previously released complete) especially given the fact that Time Life continues to this day to emphatically claim all episodes are "Full, Complete, Uncut, Unedited, Just as they were aired, etc" with a series of "ALL THE..." statements, one even spoken by Carol herself. Those terms should NEVER have been used with this show, given the circumstances, which were known before it was released, and yet they STILL are. The only factors in TL's favor right now are that they hold longterm exclusive rights to handle this show, and that they have John. (not necessarily in that order)

#276 of 336 OFFLINE   DeWilson

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Posted October 25 2012 - 04:14 PM

For example, as odd as it seems, the owner of the "Into the wild blue yonder" simply would not allow the song (sung by Carol for just a second or two in the No Frills sketch where she asks Tim Conway if he'd like some music while handing out earphones) to be used..

Come on, that's clearly a "Fair Use" if I ever heard of it! Unless the song was licensed / "cleared" when originally broadcast,anything like that could be kept in under "Fair Use". Again, the big companies are AFRAID of using anything under "fair use" in fear of a legal issue where they'd have to defend using it under "Fair Use". :)

#277 of 336 ONLINE   FanCollector

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Posted October 25 2012 - 04:35 PM

I think that the "fair use" defense is generally restricted to non-profit enterprises, like using an excerpt of something in a classroom setting, or to critical analyses of works of art, like quoting a line for a review. It would be hard to apply it to a commercially available DVD. (I wish that it did apply, as I find disputes like this "Wild Blue Yonder" thing petty and awful.)

#278 of 336 OFFLINE   NY2LA

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Posted October 25 2012 - 06:14 PM

Someone maybe could have done a little research into other songs they could use cheaply, or free, public domain, etc. even if she hums something unintelligible, and had Carol overdub the line. Do you see her lips move in that shot?

#279 of 336 OFFLINE   Bobster

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Posted November 06 2012 - 05:18 AM

I have a feeling I've been duped by an Ebay seller with 100% rating. I had bought what listed as The Collector's Edition from Columbia House which came in 3 sets totalling 31 discs. The set was sealed. I started to go thru a couple and found that on Volume 15 - Steve Martin and Betty White - there was no "bump up the lights" talk before the credits. Is that true of people who have this? I'm pretty sure they're not correct because I also just found one disc that had the Guthy-Renker credit in the beginning. Those are later, right? :f

#280 of 336 OFFLINE   MarkA

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Posted November 08 2012 - 12:08 PM

Has anybody received their replacement disc with the missing Sammy Davis Jr. medley added back?






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