Coyote2024
Auditioning
- Joined
- Feb 23, 2012
- Messages
- 3
- Real Name
- Matt Molenda
Hi all! Spent slot of time reading threads before joining and this is my first post. After reading a good number of reviews and suggestions here and on other sites, I decided to go with a Lava 8" sub to complete my renovated upstairs family room. Since this is a small room (about 175 sq. feet), the 8" should be sufficient to go with my Energy Take Classic 5.0 speakers. Purchased the sub last Monday morning and hoped to see it shipped same day (as advertised on their site). No dice, sub didn't ship until Wednesday. Okay, a few more days without a sub, I will survive. Received this past Tuesday and immediately opened it up with the excitement of a kid on Christmas! Now my excitement has turned to anger and frustration. Sub powers up and recognizes signal being received from my Denon receiver. No sound output at all, with any input connection. Checked my settings on the receiver, everything is set as needed. After trying multiple potential solutions, I got nowhere, and since it was now late at night, I gave up. Wednesday PM I took the sub downstairs to my basement home theater (all Paradigm with a Denon receiver). My PW-2200 is booming away perfectly, so connecting the Lava with the same power cord and sub cable should tell me where the problem lies. Unfortunately, the problem continues. Nothing I change will give me output with the Lava. I call customer service, and come to find out the person I need to speak with is at lunch, but he will call me back ASAP. This was at 2pm CT Weds. I did not get a call back. Called again today (Thursday), and he was on another call, so we will have him contact you as soon as he is free. It has now been ANOTHER 4 hours without a response. I am really starting to think they don't care. I am debating packing up the sub and taking the $25 loss to ship it back and move on to something else. If they don't care about customer service, I don't need their (apparently) crappy product. Guess I should've went with the Velodyne I first had in mind...