Posted January 05 2012 - 04:12 AM
Agreed: this article is pretty spot-on. At my local Best Buys, I can always count on being approached by at least one Direct TV representative. Fortunately for me, I live in a place that can't have Direct TV, so I can brush them off pretty quickly and efficiently. Try to find someone who actually knows something about the in-store merchandise, however... Another annoyance I've encountered on more than one occasion is sale prices posted for merchandise that is either out-of-stock , located nowhere near the sale-price sticker or a sale price is posted in front of a similar item that has a different SKU (it's apparently the customer's job, rather than the display manager's job, to make sure the SKU of the actual merchandise matches the SKU printed on the advertised price posted directly in front of it). Recently I was in a BB and found the Blu Ray of Scream 4 advertised on the shelf for $12.99. Not a great movie, by any stretch, but for the price, I decided to pick it up and complete my collection. The copies located behind the $12.99 advertised price were the DVD+BluRay Combo packs. This advertised price was posted in front of the DVD+BR combos in at least 3 places throughout the store and there was no other version on the shelf so I, not unreasonably IMHO, assumed it was on sale for $12.99. I picked up a copy and took it to the check-out where it rang up at $29.99. As I had about 10 other items in my purchase that day, I didn't notice the pricing snafu until after the transaction was complete. I pointed the price error out to the cashier, he called over his manager, I showed her where I had picked up the disc and also the other places in the store where the disc appeared behind that advertised price. She examined the merchandise and told me the SKU didn't match. Fair enough, I said, find me the disc with the corresponding SKU and I'll take that at the advertised price. Well, after about 1/2 hour of searching, they discovered they had displayed an advertised price for the BluRay-only version that wasn't scheduled to street until the next day. They had copies in the back but weren't allowed to violate the street date by selling them. So, rather than just admit they were at fault and do the good customer service thing of honoring the price they had posted for the merchandise they posted the price in front of, they refunded me outright for the BR+DVD I had purchased and invited me to come back the next day to pick up the correct item. I told them if they wanted to sell it to me right then and there for the price they had posted, I would buy it, but I would not be coming back the next day. I feel compelled to mention that I was not trying to sneakily obtain the combo pack for the single price: I truly did not realize when I picked it up that there was another version. I should also note that the staff did not make any effort to correct the display in order to prevent other customers from having the same experience.