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An interesting story about SVS


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2 replies to this topic

#1 of 3 SHS

SHS

    Stunt Coordinator

  • 194 posts
  • Join Date: Mar 01 2007

Posted July 22 2011 - 07:55 AM

Back in early '08 I bit the bullet and puchased an SVS Ultra-13 box sub and have loved it every since I set it up and listened for the first time. About 1.5 yrs ago I moved to a new home and after setting up the system I found that the sub no longer worked. Being of electronic troubleshooting background I was at least able to determine that the amp was blown. The problem occured at the power supply module. Yes, I use surge protectors and conditioners so the power did not spike and cause this. It could not have come at a worse time due to the expense of moving. I prolonged the issue by not contacting SVS right away but after settling in I finally began the dialouge with them even though I full well knew my warranty period had expired. The story takes a happy turn as SVS service asked me to send in the amp and within a few weeks they shipped a new amp to me at no charge, no charge, that is no charge for shipping, service or any charge of any sort. THIS IS UNHEARD OF.....the only regret is that I have not been able to tell enough people how wonderful their support is and how satisfied I am as a customer and I will shout from the highest point how much I am blown away by thier friendly and helpful service. Thank you SVS for your quality products and great service!!!!!!!!!:):):):)
.....this is truly an illness

#2 of 3 Robert_J

Robert_J

    Lead Actor

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  • Real Name:Robert
  • LocationMississippi

Posted July 22 2011 - 08:11 AM

THIS IS UNHEARD OF

Monoprice is similar. I sent them an e-mail with a question about an HDMI switcher. 30 minutes later I had a UPS tracking number of my replacement. They even included a return label in the box to send back the old one.

#3 of 3 Cameron Yee

Cameron Yee

    Executive Producer

  • 10,251 posts
  • Join Date: May 09 2002
  • Real Name:Cameron Yee
  • LocationSince 2006

Posted July 22 2011 - 10:19 AM

I have a similar story, but in my case it was a second-hand cylinder sub. I sent it in for repair and they wound up sending me a new one with no additional charges. It's nice to hear they continue be so awesome.


One thing leads to another at cameronyee.com




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