Pinocchio Blu Ray replacement disc for missing lines of dialogue? (1 Viewer)

RobertR · Nov 27, 2010

I haven't seen this posted on here. I've read elsewhere that Disney has corrected the missing lines of dialogue and will send a replacement disc if you request it. Can anyone verify that this is true?

bob kaplan · Nov 27, 2010

gee, i have heard nothing....would be a good thing to hear!!!....any info from anyone??

kevin_y · Nov 27, 2010

This poster from another forum apparently has got the replacement disc by calling Disney support.

bob kaplan · Nov 29, 2010

hello all,

Just called the customer service line...and was told that they have received no information of a new pressing with the correctios made.....Would have been a nice thing....darn. Let me know if you hear something different from Disney. Thanks.

b

Jaxon's Dad · Nov 29, 2010

Originally Posted by bob kaplan

hello all,

Just called the customer service line...and was told that they have received no information of a new pressing with the correctios made.....Would have been a nice thing....darn. Let me know if you hear something different from Disney. Thanks.

b

+1. Rats! Oh well.

RobertR · Nov 29, 2010

Another unverifiable Internet rumor....sigh...

cafink · Nov 29, 2010

Last I heard, Disney hadn't even corrected the problem, let alone offer an exchange program. But the guy on dvdizzy.com claims to have a corrected copy. Is he just lying? Or maybe just mistaken? I can imagine someone calling customer support and being offered an exchange for a defective disc. In this case, maybe Disney just mailed him another copy of the exact same Blu-ray (since the original disc wasn't actually "defective") and he didn't even know the difference?

Mike Frezon · Nov 29, 2010

I don't even remember Disney ever acknowledging the problem in the first place.

Fixed replacement discs sure would be nice...

cafink · Nov 29, 2010

It's weird, though, that the guy on dvdizzy.com claims to have received a corrected copy. Here's what I think happened (I mentioned it above, but I don't think I explained it very clearly):

Guy reads online that the Pinocchio Blu-ray has an audio problem.
Guy calls Disney customer service to complain about said audio problem.
Disney customer rep doesn't know what guy is talking about, but hears the word "defect" and offers to send a replacement disc per standard operating procedure for defective products.
Guy receives "replacement" Blu-ray in the mail. It's the exact same disc he had before, but he doesn't actually know the difference and assumes he now has a "corrected" Blu-ray.

Any other opinions? I'm assuming something like the above happened because, again, I haven't heard of corrected version being available, and I'm sure something like that would have been reported on the HTF. Has anyone heard otherwise?

Brian Borst · Nov 29, 2010

I thought they maybe exchanged his disc for one from the UK, which is correct, but it turns out that all versions are region locked. So either the guy doesn't know what he's talking about, or he's lying. Otherwise people at the customer service would have known about it.

RobertR · Nov 29, 2010

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS. One guy posted that when he called Disney, they said they're aware of the problem and are researching it.

Mike Frezon · Nov 29, 2010

I'm sniffing around at the only other internet forum of which I'm a member (on the subject of Disney music) to see if anyone over there knows anything.

TravisR · Nov 29, 2010

Originally Posted by cafink

Any other opinions? I'm assuming something like the above happened because, again, I haven't heard of corrected version being available, and I'm sure something like that would have been reported on the HTF. Has anyone heard otherwise?

I think the most likely scenario is that the person who said that they got a replacement disc is lying (for the sad thrill of starting an internet rumor) but your scenario is a possibility or there's the off-chance that the customer service person that Bob Kaplan spoke is uninformed and there actually is a replacement disc.

kevin_y · Nov 29, 2010

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.

cafink · Nov 29, 2010

Originally Posted by RobertR

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS. One guy posted that when he called Disney, they said they're aware of the problem and are researching it.

I found the thread you're referring to. Ernest also said, "I also have one of the flawed Matrix Revolutions discs that I haven't gotten around to replacing with Warner Bros, guess I'll do both tomorrow."

As far as I know, like Pinocchio, Matrix Revolutions was never fixed, and no replacement was ever offered. Am I mistaken? I'm beginning to think someone is simply pulling our collective leg.

CraigF · Nov 29, 2010

Originally Posted by kevin_y /forum/thread/306228/pinocchio-blu-ray-replacement-disc-for-missing-lines-of-dialogue#post_3755832

Mike Frezon · Nov 29, 2010

The missing lines of dialogue are contained within the song Give a Little Whistle.

As Jiminy is counseling Pinocchio to "let his conscience be his guide" and "give a little whistle"...the two characters do a bit of a call-and-answer section:

Jiminy: And when your whistle's weak.....YELL!

Pinocchio: Jiminy Cricket!

Jiminy: Right!

Well, the response "Right!" by Jiminy is missing--both from the new mix for the Blu-ray release and from the original mono mix also included on the disc.

There is another piece of Jiminy's dialogue missing from the end of the same song. When Jiminy has always said "Look out Pinoke!", as Pinocchio falls over, there is...nothing.

RickER · Nov 29, 2010

Originally Posted by cafink

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS. One guy posted that when he called Disney, they said they're aware of the problem and are researching it.

I found the thread you're referring to. Ernest also said, "I also have one of the flawed Matrix Revolutions discs that I haven't gotten around to replacing with Warner Bros, guess I'll do both tomorrow."

As far as I know, like Pinocchio, Matrix Revolutions was never fixed, and no replacement was ever offered. Am I mistaken? I'm beginning to think someone is simply pulling our collective leg.

[/QUOTE]
The 3rd Matrix, with the digital video glitch, that lasted about 3 frames? It was fixed, a long time ago. I became aware of it from this forum, and got a replacement disc. The replacement was indeed a fixed disc, and not another with the same glitch.

cafink · Nov 29, 2010

Originally Posted by RickER

The 3rd Matrix, with the digital video glitch, that lasted about 3 frames? It was fixed, a long time ago. I became aware of it from this forum, and got a replacement disc. The replacement was indeed a fixed disc, and not another with the same glitch.

I must've missed this one, somehow. Thanks for the info.

kevin_y · Nov 29, 2010

Originally Posted by CraigF

The audio problems occur at around the 20-minute mark of the movie. As Mike said, the dialog "Right!" and "Look out!" are missing. [url=http://www.youtube.com/watch?v=0sPZ7WAvV4A]Here is a comparison of the 1999 DVD and the 2009 DVD/Blu-ray regarding this.

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