-

Jump to content



Photo
- - - - -

Pinocchio Blu Ray replacement disc for missing lines of dialogue?


This topic has been archived. This means that you cannot reply to this topic.
239 replies to this topic

#1 of 240 OFFLINE   RobertR

RobertR

    Lead Actor

  • 9,510 posts
  • Join Date: Dec 19 1998

Posted November 27 2010 - 04:01 AM

I haven't seen this posted on here.  I've read elsewhere that Disney has corrected the missing lines of dialogue and will send a replacement disc if you request it.  Can anyone verify that this is true?



#2 of 240 OFFLINE   bob kaplan

bob kaplan

    Supporting Actor

  • 554 posts
  • Join Date: Feb 05 1999
  • Real Name:bob kaplan

Posted November 27 2010 - 07:40 AM

gee, i have heard nothing....would be a good thing to hear!!!....any info from anyone??



#3 of 240 OFFLINE   kevin_y

kevin_y

    Stunt Coordinator

  • 92 posts
  • Join Date: Feb 20 2003

Posted November 27 2010 - 12:46 PM

This poster from another forum apparently has got the replacement disc by calling Disney support.



#4 of 240 OFFLINE   bob kaplan

bob kaplan

    Supporting Actor

  • 554 posts
  • Join Date: Feb 05 1999
  • Real Name:bob kaplan

Posted November 29 2010 - 03:57 AM

hello all,

   Just called the customer service line...and was told that they have received no information of a new pressing with the correctios made.....Would have been a nice thing....darn.  Let me know if you hear something different from Disney.  Thanks.

b



#5 of 240 OFFLINE   Jaxon's Dad

Jaxon's Dad

    Supporting Actor

  • 837 posts
  • Join Date: Aug 27 1999
  • Real Name:Doug
  • LocationMid-West, USA

Posted November 29 2010 - 05:01 AM



Originally Posted by bob kaplan 

hello all,

   Just called the customer service line...and was told that they have received no information of a new pressing with the correctios made.....Would have been a nice thing....darn.  Let me know if you hear something different from Disney.  Thanks.

b



+1. Rats! Oh well.


The Star Wars Special Editions: Just 'cause you can, don't mean you should.

 


#6 of 240 OFFLINE   RobertR

RobertR

    Lead Actor

  • 9,510 posts
  • Join Date: Dec 19 1998

Posted November 29 2010 - 05:03 AM

Another unverifiable Internet rumor....sigh...



#7 of 240 OFFLINE   cafink

cafink

    Producer

  • 3,037 posts
  • Join Date: Apr 19 1999

Posted November 29 2010 - 06:01 AM

Last I heard, Disney hadn't even corrected the problem, let alone offer an exchange program.  But the guy on dvdizzy.com claims to have a corrected copy.  Is he just lying?  Or maybe just mistaken?  I can imagine someone calling customer support and being offered an exchange for a defective disc.  In this case, maybe Disney just mailed him another copy of the exact same Blu-ray (since the original disc wasn't actually "defective") and he didn't even know the difference?


 

 


#8 of 240 ONLINE   Mike Frezon

Mike Frezon

    Studio Mogul

  • 29,413 posts
  • Join Date: Oct 09 2001
  • LocationRensselaer, NY

Posted November 29 2010 - 06:15 AM

I don't even remember Disney ever acknowledging the problem in the first place.

Fixed replacement discs sure would be nice...


There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#9 of 240 OFFLINE   cafink

cafink

    Producer

  • 3,037 posts
  • Join Date: Apr 19 1999

Posted November 29 2010 - 06:44 AM

It's weird, though, that the guy on dvdizzy.com claims to have received a corrected copy.  Here's what I think happened (I mentioned it above, but I don't think I explained it very clearly):


    [*] Guy reads online that the Pinocchio Blu-ray has an audio problem. [*] Guy calls Disney customer service to complain about said audio problem. [*] Disney customer rep doesn't know what guy is talking about, but hears the word "defect" and offers to send a replacement disc per standard operating procedure for defective products. [*] Guy receives "replacement" Blu-ray in the mail.  It's the exact same disc he had before, but he doesn't actually know the difference and assumes he now has a "corrected" Blu-ray.

Any other opinions?  I'm assuming something like the above happened because, again, I haven't heard of  corrected version being available, and I'm sure something like that would have been reported on the HTF.  Has anyone heard otherwise?


 

 


#10 of 240 OFFLINE   Brian Borst

Brian Borst

    Screenwriter

  • 1,137 posts
  • Join Date: May 15 2008

Posted November 29 2010 - 07:02 AM

I thought they maybe exchanged his disc for one from the UK, which is correct, but it turns out that all versions are region locked. So either the guy doesn't know what he's talking about, or he's lying. Otherwise people at the customer service would have known about it.


Never go out with anyone who thinks Fellini is a type of cheese

My Blu-Ray/DVD Collection

#11 of 240 OFFLINE   RobertR

RobertR

    Lead Actor

  • 9,510 posts
  • Join Date: Dec 19 1998

Posted November 29 2010 - 07:16 AM

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS.  One guy posted that when he called Disney, they said they're aware of the problem and are researching it.



#12 of 240 ONLINE   Mike Frezon

Mike Frezon

    Studio Mogul

  • 29,413 posts
  • Join Date: Oct 09 2001
  • LocationRensselaer, NY

Posted November 29 2010 - 07:41 AM

I'm sniffing around at the only other internet forum of which I'm a member (on the subject of Disney music) to see if anyone over there knows anything.

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#13 of 240 OFFLINE   TravisR

TravisR

    Studio Mogul

  • 22,006 posts
  • Join Date: Nov 15 2004
  • LocationThe basement of the FBI building

Posted November 29 2010 - 07:41 AM

Originally Posted by cafink 

Any other opinions?  I'm assuming something like the above happened because, again, I haven't heard of  corrected version being available, and I'm sure something like that would have been reported on the HTF.  Has anyone heard otherwise?



I think the most likely scenario is that the person who said that they got a replacement disc is lying (for the sad thrill of starting an internet rumor) but your scenario is a possibility or there's the off-chance that the customer service person that Bob Kaplan spoke is uninformed and there actually is a replacement disc.



#14 of 240 OFFLINE   kevin_y

kevin_y

    Stunt Coordinator

  • 92 posts
  • Join Date: Feb 20 2003

Posted November 29 2010 - 08:01 AM

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.



#15 of 240 OFFLINE   cafink

cafink

    Producer

  • 3,037 posts
  • Join Date: Apr 19 1999

Posted November 29 2010 - 08:34 AM


Originally Posted by RobertR 

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS.  One guy posted that when he called Disney, they said they're aware of the problem and are researching it.


I found the thread you're referring to.  Ernest also said, "I also have one of the flawed Matrix Revolutions discs that I haven't gotten around to replacing with Warner Bros, guess I'll do both tomorrow."


As far as I know, like Pinocchio, Matrix Revolutions was never fixed, and no replacement was ever offered.  Am I mistaken?  I'm beginning to think someone is simply pulling our collective leg.


 

 


#16 of 240 OFFLINE   CraigF

CraigF

    Screenwriter

  • 2,359 posts
  • Join Date: Nov 20 2002
  • Real Name:Craig
  • LocationToronto area, Canada

Posted November 29 2010 - 10:09 AM

Originally Posted by kevin_y 

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.


I bought Pinocchio about 2 weeks ago from U.S. amazon. If you could clarify the exact problem, I could check on this presumably recent stock copy. Coincidentally I was planning to watch Pinocchio yesterday but didn't, so today or tomorrow... Pinocchio is the first movie I can remember seeing, ca 1960 I'd guess, and I haven't seen it since, so it's not likely I'd ever notice a problem...Posted Image



#17 of 240 ONLINE   Mike Frezon

Mike Frezon

    Studio Mogul

  • 29,413 posts
  • Join Date: Oct 09 2001
  • LocationRensselaer, NY

Posted November 29 2010 - 10:19 AM

The missing lines of dialogue are contained within the song Give a Little Whistle.


As Jiminy is counseling Pinocchio to "let his conscience be his guide" and "give a little whistle"...the two characters do a bit of a call-and-answer section:

Jiminy: And when your whistle's weak.....YELL!

Pinocchio: Jiminy Cricket!

Jiminy: Right!

Well, the response "Right!" by Jiminy is missing--both from the new mix for the Blu-ray release and from the original mono mix also included on the disc.


There is another piece of Jiminy's dialogue missing from the end of the same song. When Jiminy has always said "Look out Pinoke!", as Pinocchio falls over, there is...nothing.


There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#18 of 240 OFFLINE   RickER

RickER

    Producer

  • 5,130 posts
  • Join Date: Jan 04 2003
  • Real Name:Rick
  • LocationTulsa, Oklahoma

Posted November 29 2010 - 10:28 AM



Originally Posted by cafink 


Quote:
Originally Posted by RobertR 

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS.  One guy posted that when he called Disney, they said they're aware of the problem and are researching it.


I found the thread you're referring to.  Ernest also said, "I also have one of the flawed Matrix Revolutions discs that I haven't gotten around to replacing with Warner Bros, guess I'll do both tomorrow."


As far as I know, like Pinocchio, Matrix Revolutions was never fixed, and no replacement was ever offered.  Am I mistaken?  I'm beginning to think someone is simply pulling our collective leg.

The 3rd Matrix, with the digital video glitch, that lasted about 3 frames? It was fixed, a long time ago. I became aware of it from this forum, and got a replacement disc. The replacement was indeed a fixed disc, and not another with the same glitch.



#19 of 240 OFFLINE   cafink

cafink

    Producer

  • 3,037 posts
  • Join Date: Apr 19 1999

Posted November 29 2010 - 10:33 AM



Originally Posted by RickER 


The 3rd Matrix, with the digital video glitch, that lasted about 3 frames? It was fixed, a long time ago. I became aware of it from this forum, and got a replacement disc. The replacement was indeed a fixed disc, and not another with the same glitch.



I must've missed this one, somehow.  Thanks for the info.


 

 


#20 of 240 OFFLINE   kevin_y

kevin_y

    Stunt Coordinator

  • 92 posts
  • Join Date: Feb 20 2003

Posted November 29 2010 - 12:04 PM



Originally Posted by CraigF 

Quote:
Originally Posted by kevin_y 

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.


I bought Pinocchio about 2 weeks ago from U.S. amazon. If you could clarify the exact problem, I could check on this presumably recent stock copy. Coincidentally I was planning to watch Pinocchio yesterday but didn't, so today or tomorrow... Pinocchio is the first movie I can remember seeing, ca 1960 I'd guess, and I haven't seen it since, so it's not likely I'd ever notice a problem...Posted Image


The audio problems occur at around the 20-minute mark of the movie.  As Mike said, the dialog "Right!" and "Look out!" are missing.  Here is a comparison of the 1999 DVD and the 2009 DVD/Blu-ray regarding this.




Back to Blu-ray



Forum Nav Content I Follow