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Pay to repair reciever? Or best to buy new?


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5 replies to this topic

#1 of 6 OFFLINE   Wil_J

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Posted November 01 2010 - 07:48 AM

Hey guys.  I recently got a TX-SR606.  Little did I know, I was being stupid at the time, and due to my own mistakes, got the reciever from an e-bay company so Onkyo does not support their factory warranty due to it not being an authorized dealer (going through ebay).


Anyway, long story short, something went majorly wrong with my reciever.  It now won't display 1080p at all even if the signal starts that way (PS3/Blu-ray), all that shows up is a blank screen.  I verified it is the reciever by connecting directly to the TV and 1080p shows up fine.


It also will no longer up convert a video signal, or switch between input/output types.  Meaning, I have a couple sources that are input to the reciever via component cables, but won't output over the HDMI like they did before.  It will no longer output (or at least say on the display) Dolby TrueHD or DTS-HD.


Now, because of my lack of warranty, I'm stuck with a dilemma, am I better off getting a repair man to look at it and hope I can pay to get it fixed?  (assuming a couple hundred repair cost, looks like some major chip/board issues)

Or would I just be better off biting the bullet getting a new TX-SR608, this time from an authorized vendor?  I know it's expensive, but now I'm going to pay for my stupidity, one way or the other.


Has something similar ever happened to anyone?  I'm all for going the cheaper route, but if getting a new one is only a little bit more, and this time I'll be covered by buying through correct channels....It's a toss up.  Can anyone shed any light on this to help?  Thanks!



#2 of 6 OFFLINE   lxmarch

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Posted November 11 2010 - 07:33 AM

Please, do yourself a favor and forget Onkyo.  I just had my 606 reciever (HDMI issue) repaired as it was still under the 2 year warranty however my dealings with the Customer Service Department at their New Jersey headquarters were so horrendous that I can catagorically state that I will never ever even CONSIDER purchasing another one of their products.  Laurie M.

#3 of 6 OFFLINE   lxmarch

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Posted November 11 2010 - 07:39 AM

Please, do yourself a favor and forget Onkyo.  I just had my 606 reciever (HDMI issue) repaired as it was still under the 2 year warranty however my dealings with the Customer Service Department at their New Jersey headquarters were so horrendous that I can catagorically state that I will never ever even CONSIDER purchasing another one of their products.  Laurie M.  


#4 of 6 OFFLINE   Ed Moxley

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Posted November 11 2010 - 12:05 PM

Things like this is why I have never bought anything from eBay, and never will. Are you sure everything was setup right? There are certain ways it has to be set, when dealing with HDMI and digital connections. They have to be just right. Just because you plugged it straight to the tv, and it worked, doesn't necessarily mean that something is wrong with the receiver. Of course, something could be wrong with it. Can happen with any brand. Just use the manual, and double check all the settings to make sure it's setup right, before saying the receiver is definitely a problem. BTW............. Onkyo, Denon, Yamaha, etc., all the name brands require you buy from an authorized dealer, to get the warranty. That's just common, everyday business. Sorry if you are really having a problem with the receiver. Being a fairly recent receiver, it may be worth the repair. Call service center and see.
Samsung HL61A750 (LED DLP)            Onkyo TX-SR805
Oppo BDP-83 Blu ray                                  Polk Audio LSi9
Polk Audio LSiC                                  Sony SS-MB100H
SVS PC12-NSD (Sub)                       ...

#5 of 6 OFFLINE   gene c

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Posted November 11 2010 - 01:55 PM

Before throwing in the towel I'd try a couple of things first, if you haven't already done so. Try doing a factory re-set. The procedure should be in the manual. You can also try un-plugging it from the wall for a hour or so and plug it back in. Can't hurt. How about sending the video straight to your display. It will mean changing the input on the tv onece in a while (or get a Harmony remote to do it for you) and your display will probably as good a job of up-conerting/scaling the signal. If your BR player decodes the new formats and sends the signal out hdmi via LPCM then that's another way to get TrueHD and DTS-MA. It won't show up on the display but it will sound just as good. As for buying on ebay, if you must then at least spring for a SquareTrade warranty. You can get one for just about anything, even many used items. Better than nothing.
"Everyday room": Panasonic 58" Plasma, Dish HD DVR, Pioneer Elite vsx-23, BDP-23 BR, dv58avi universal dvd player, Paradigm Studio 20 V1, CC-450, Dayton HSU-10 subwoofer.

"Movie/Music room": Toshiba 65" DLP, Dish HD receiver, Marantz 7005, CC-4003, BD-7006, Polk LSI25's-LSi7's-LSiC, 2 original Dayton 10" "Mighty-Mites" subwoofers. (subject to change without notice).
 
Also have  MB Quart Vera VS05 +.....too much to list. Help me.
 
 

 


#6 of 6 OFFLINE   Wil_J

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Posted November 12 2010 - 05:04 AM

Thanks for the responses guys. Thanks for the suggestions Ed.  Yes, I do know it was setup correctly.  And I usually do not buy from e-bay for the same reason.  Ironicly this is the only time I've taken a chance with an ebay retailer and STILL got screwed.    (not gonna go into the full story here) Gene, I tried the factory reset with no success.  As for video strait to the display, I have a 42" plasma wall mounted with the lone HDMI cord already in the wall.  I did consider that, but it's way too much of a hasstle for something the reciever I bought should be doing anyway. Anyway, I did bite the bullet and get the TX-SR608, because in addition to wanting it working, I wanted at least the manufacturer's warranty.  And if I'm gonna spend money to repair it, and a 3rd party warranty on top of that, I'd rather just get the new one. Thanks again guys! P.S. I'm loving the 608 so far.  It upscales to 1080p as opposed to 1080i, and has more HDMI ports for future expansion.  And yes, I got it from an authorized dealer, taken strait from Onkyo's authorized dealer list.  :)




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