Ted Todorov
Senior HTF Member
- Joined
- Aug 17, 2000
- Messages
- 3,709
[SIZE= smaller] Last year soon after the release of iPhone 3G, for two - three months AT&T's service lower Manhattan (Wall St. area/Financial District/Tribeca/South Ferry) was beyond abysmal. Eventually things improved and returned to the pre-iPhone 3G state -- not great, but livable.
Now, since about a week ago, maybe a little longer, things are back to their 2008 badness. 3G data is at a crawl. Phone calls are getting dropped. People call and the phone doesn't even ring. Voice mails arrive 48 hours late.
There were all these news stories about how AT&T was ramping up its network in preparation for the iPhone 3GS. Pure BS. Now we are seeing stories about how AT&T will be ramping up in the fall (switching 3G frequency, enhancing backhaul, etc).
They should be ashamed. Yes, I know that the USA is a huge country, blah, blah, blah -- but lower Manhattan ain't that big. And the fact is that Manhattan and San Francisco are where 80% of the tech writers and other opinion makers who keep writing about how bad AT&T is live, work or both. Wall St. is where T shares get traded. Why don't they get it? Verizon obviously gets it -- there are plenty of places where they're service sucks eggs, but NYC & SF aren't among them, thus Verizon's sterling reputation.
Dear AT&T -- some time next fall isn't good enough. Fix your network in New York City and San Francisco NOW. Not some time in the future, not three months from now, NOW! You are out of excuses -- you have had two years since the original iPhone was released. You have had a whole year to prepare for the iPhone 3GS launch, knowing what an impact the 3G launch had on your network. And yet you fail, and fail miserably yet again.
If you want ANY hope of salvaging what little is left of your reputation and holding on to your customers once the iPhone stops being an AT&T exclusive, you MUST FIX NYC & SF NOW![/SIZE]
Edited by Ted Todorov - 7/16/2009 at 08:11 pm GMT
Now, since about a week ago, maybe a little longer, things are back to their 2008 badness. 3G data is at a crawl. Phone calls are getting dropped. People call and the phone doesn't even ring. Voice mails arrive 48 hours late.
There were all these news stories about how AT&T was ramping up its network in preparation for the iPhone 3GS. Pure BS. Now we are seeing stories about how AT&T will be ramping up in the fall (switching 3G frequency, enhancing backhaul, etc).
They should be ashamed. Yes, I know that the USA is a huge country, blah, blah, blah -- but lower Manhattan ain't that big. And the fact is that Manhattan and San Francisco are where 80% of the tech writers and other opinion makers who keep writing about how bad AT&T is live, work or both. Wall St. is where T shares get traded. Why don't they get it? Verizon obviously gets it -- there are plenty of places where they're service sucks eggs, but NYC & SF aren't among them, thus Verizon's sterling reputation.
Dear AT&T -- some time next fall isn't good enough. Fix your network in New York City and San Francisco NOW. Not some time in the future, not three months from now, NOW! You are out of excuses -- you have had two years since the original iPhone was released. You have had a whole year to prepare for the iPhone 3GS launch, knowing what an impact the 3G launch had on your network. And yet you fail, and fail miserably yet again.
If you want ANY hope of salvaging what little is left of your reputation and holding on to your customers once the iPhone stops being an AT&T exclusive, you MUST FIX NYC & SF NOW![/SIZE]
Edited by Ted Todorov - 7/16/2009 at 08:11 pm GMT