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Real Ghostbusters DVD set replacements & Time-Life Issues

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3 replies to this topic

#1 of 4 OFFLINE   Mr. Papagiorgio

Mr. Papagiorgio

    Stunt Coordinator

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  • Join Date: Apr 21 2009

Posted April 21 2009 - 11:10 AM

Has anybody that needed a replacement for something in their Real Ghostbusters DVD set from Time-Life gotten theirs yet? My Ghostbusters Firehouse collector box came damaged in the mail. I called Time-Life in late November about getting a replacement. They said they'd call the warehouse and have a replacement for me in a week or two. Since then, I've gotten delay notices every few weeks and now 5 months have passed and I'm still not any closer to getting one. I've called into customer service several times, but that doesn't seem to help. I don't get how they can fill a new customer's order for the complete set, but they can't send me a new Firehouse box right away. I've talked to a few other people on another board and they seem to be in the same boat as me. I'm really dissatisfied with Time-Life.

#2 of 4 OFFLINE   BrandonJF


    Second Unit

  • 436 posts
  • Join Date: Sep 08 2000

Posted August 02 2009 - 01:52 AM

Did you ever get anything yet?  I've been waiting for about 9 months so far for a replacement box.  They cancelled my first order for it (even though I told them not to) and created a new one.  I have heard that some people did receive replacement boxes a couple of months ago.  I'm not one of them.

#3 of 4 OFFLINE   TravisR


    Studio Mogul

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  • LocationThe basement of the FBI building

Posted August 02 2009 - 04:18 AM

^ You probably want to call or e-mail them if it's been that long.

#4 of 4 OFFLINE   Mr. Papagiorgio

Mr. Papagiorgio

    Stunt Coordinator

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  • Join Date: Apr 21 2009

Posted August 02 2009 - 02:02 PM

Yes, I got it after 6 months.  I'd keep pestering them and talk to a supervisor if they keep giving you the runaround.