Real Ghostbusters DVD set replacements & Time-Life Issues (1 Viewer)

Has anybody that needed a replacement for something in their Real
Ghostbusters DVD set from Time-Life gotten theirs yet? My Ghostbusters
Firehouse collector box came damaged in the mail. I called Time-Life in
late November about getting a replacement. They said they'd call the
warehouse and have a replacement for me in a week or two. Since then,
I've gotten delay notices every few weeks and now 5 months have passed
and I'm still not any closer to getting one. I've called into customer
service several times, but that doesn't seem to help. I don't get how
they can fill a new customer's order for the complete set, but they
can't send me a new Firehouse box right away. I've talked to a few
other people on another board and they seem to be in the same boat as
me. I'm really dissatisfied with Time-Life.

Did you ever get anything yet? I've been waiting for about 9 months so far for a replacement box. They cancelled my first order for it (even though I told them not to) and created a new one. I have heard that some people did receive replacement boxes a couple of months ago. I'm not one of them.

^ You probably want to call or e-mail them if it's been that long.

Yes, I got it after 6 months. I'd keep pestering them and talk to a supervisor if they keep giving you the runaround.