Posted August 31 2008 - 08:54 AM
That is a shocking letter from Amazon and I'm disappointed at the post-pricing discount decision. Over at Fatwallet, there were some who didn't think that Amazon had changed this policy. I guess time will tell for sure.
Those of us who have frequented bargain hunting sites have seen that there are a number of consumers who intend to use and abuse every bargain item they can find. I have seen admissions of egregious abuse of a merchant sales, and they make it difficult on all of us.
When a merchant puts an item on sale, that merchant is trying to get that merchandise to it's consumer base, to those customers who will actually use the product. Now, unfortunately, there are too many defensive backs out there intercepting the deals. Many times I've read threads about a deal with comments like "in for 10", "in for 20" and so on. Meanwhile the product is now out of stock and I really wanted one of those things. Many of the items for purchase on auction sites have been bought from online merchants that were trying to sell directly to the public. To me, this is a practice very similar to ticket scalping. I have always failed to see the service that a ticket ticket "broker" provides, other than inflated prices.
I like a bargain as much as the next guy, but I have always been buying for my family or for gifts, not for profit. If you buy something from Amazon, it seems to me you have declared "I'm satisfied with the price." I know, Amazon chanages its prices a lot, but you weren't forced to buy it when you did. To return it within 30 days and re-buy because the price went down, seems at least a bit unethical. I can't help but believe the account cancellations and the post-sale discount policy changes are linked. It seems prudent to me for a merchant to say no-thanks to customer abuse. If they see a pattern of buy-return-re-buy, I could understand why they wouldn't want that kind of customer.
I realize I'm spitting into the wind here, but maybe some of the buying public is responsible for the Amazon policy changes.
But a family cat is not replaceable like a wornout coat or a set of tires. Each new kitten becomes its own cat, and none is repeated. I am four cats old, measuring out my life in friends that have succeeded but not replaced one another.--Irving Townsend