Buyer Beware at 6ave (1 Viewer)

I recently bought the denon 3808 based on a number of reviews on this forum and purchased from 6ave.com based on the deal mentioned several times here.

When it came in the mail I was elated to find that I received the 4308 by mistake. After a week of use I get a call from the shipping manager saying they made a mistake. He wanted it back. I told him it was not my problem for their quality control problem. Jeff Fish (Fitch) got very crappy with me and said he would send the authorities out if I did not comply on a charge of grand theft. - For their screw-up.

After contacting the authorities and a lawyer I found that we was full of crap and just wanted to strong arm me. After confronting him with this he said I would have to pay the difference. I told him it was not my problem but I would work with him. He offered to overnight the 3808 and give me another 100 off for the inconvenience.

The next day I realized that I did not have the box. I called back and informed him I did not have the box. He sounded chastized me for not keeping the box. I told him I set it up, it worked, why keep the box.

This is where 6ave really starts to get shady. He said "Great, now I am going to lose money on this now." The only way to take that is he was going to sell this receiver I had been using for over a week as still new. Now I didn't have the box he had to sell it as used.

He said he was going to have to charge me for the difference now. I said "No, you do not have authorization to charge me. I will return it once you send me my receiverr and a box." He tried to claim they have no boxes and hung up in a huff saying he had to try and find a box. That was 3 days ago still no box or call saying he found a box.

I filed a complaint against this company with the Bureau of Consumer Protection of the Federal Trade Commission, BBB, and will be contacting Denon to let them know the kind of customer intimidation and deception practices with new vs used products this company uses.

Also of note, if you search for this company on BBB.com there are several entries for this company. Make sure you total up the numbers between all of them and you will see numerous problems with this "reputable" company.

They made the mistake, they take the hit. If i were you i would keep it. I would tell him to leave me the hell alone. Cause he is harassing you.

I'm surprised that 6ave.com is an authorised dealer for Denon - or maybe it's not? I thought Denon was very selective about who sells their stuff online. Crutchfield, yes - 6ave.com ?

UPDATE: I know the reason why I have not heard from them. He unlawfully charged my credit card for the balance of what he was seeking. All he did now was really screw himself. I had already alerted Discover about the situation, now they credited me their dispute team will fight them.

Bottom Line: STAY AWAY

"I recently bought the denon 3808 based on a number of reviews on this forum and purchased from 6ave.com based on the deal mentioned several times here.

When it came in the mail I was elated to find that I received the 4308 by mistake. "

Well, I would be on the other side of the fence on this one. You wanted to purchase a certain model (3808), but they made a mistake and sent you a different model. If the model they sent you were a cheaper model, you would be all in a huff and would send it back - but because it was in your favor, you are keeping it - making some shipping guy come up with the difference out of his pocket. I think sending you what you actually ordered, and taking another discount off the top of an already discounted price, is more than enough compensation for your trouble....

If you want the 4308, then you should pay for it, and not make some low paid employee make up the difference.

What you should have done, when you got the package, is called them and told them of the error and tried to fix it then. You would have still had an un-opened box with the incorrect item - could have made a deal for your item and got a discount to boot - instead, you tried to take advantage of someone's mistake. Now - charging your card without authorization isn't correct either on their part....but if you would have done the right thing to begin with, none of this would have happened.

Really, cause I am pretty sure that is what you would have done too, right?

First, this is no lowly shipping guy. He was the shipping manager out of the corporate headquarters. He wasn't going to eat anything out of his own pocket. When he said he would lose money, it was for the company.

I gave them the opportunity to correct their mistake and they claimed they could not find a box. After I specifically told him he did not have authorization to charge my credit card he told me he had to find a box and would call later. THree days passed with no phone call. On a whim I called Discover and realized my balance was higher than expected.

So you want to tell me that unlawful fraud for charging my credit card and unlawful intimidation just are par for the course because this guy could not do his job or manage the people who work for him and institute some quality control? I guess I coaxed him into breaking the law, of course it's all my fault.

What are you one of the lowly shipping people that work for 6ave, Martino?

There's no need to get personal. You put your story out there in public, and you can't complain if you get a variety of reactions.

M.

It is quite definitely what I would have done, and have done. I don't know what legalities protect you or the seller, but, ethically, you should have returned the receiver.

Furthermore, treat your fellow HTF'ers with more respect. Your last line was uncalled for.

As I said in my privious post:

"Now - charging your card without authorization isn't correct either on their part"

So two wrongs don't make a right...

and no - I don't work for 6ave.....

I happen to be a father of 3, and try to live my life as an example to my children - which includes doing the right thing, and thinking of others.

I'm sorry I hit a nerve with you

I also feel that you are totally in the wrong here.

Mistakes happen like this all the time. In this case you were
accidentally shipped a more expensive Denon model than what
you paid for. The seller caught the mistake immediately and has
every right to ask that you send it back.

Ethically you are wrong to keep the receiver and tell them that
the mistake is "their problem, not yours." I would never, ever
take advantage of a seller who made an honest mistake like that
and caught it as fast as they did.

In my opinion, the only thing the seller would be obligated for
is to pay the shipping back to them since it was their mistake.

I'm also sorry that this contradicts with an opinion you feel
so strongly about, but you did choose to take this to a public
forum where one would expect its membership to give you
honest responses.

In my opinion, both of you (Andy & 6ave) are misbehaving. For one, just because the law says one thing in no way makes it "right". It just means you can improperly profit from their mistake. Still, that does not justify them threatening you with illegal action and certainly not for improperly charging you. That, in fact, is petit theft, clear and undeniable. They, in effect, stole from you (or, at least tried) and there can be quite serious consequences, but it would probably take too much effort to pursue. If you choose to do so, you could report them to your State Attorney General, and you probably should.

Still, I wouldn't expect to come on a public forum and expect sympathy for how they wanted the incorrect unit returned. There is no honest reason for them not to at least ask. There is more than enough blame to go around. At least yours wasn't actually criminal.

Also, I seriously doubt they are an authorized Denon dealer, and they are anything but "respected", so in addition to all else, "lie down with dogs" comes into play.

They indeed are, per Denon's list of authorized "E-Tailers":

Denon USA | Authorized Online E-Tailers

That was speculation on my part. Still, I'm surprised.

You are in the legal right. The mistake is theirs. Personally if I were called and the shipper was amiable towards me I would send the item back. If the guy called me up and was a real jerk, as you make it sound, I would've done the same as you and kept the item. The fact that they charged your credit card after the confrontation is entirely unacceptable. I'm surprised you're not all over the internet flaming their site.

In closing, let's all be civil to each other. Mistakes happen. Accept them and move on.

I would have to agree. If they were respectful to me, I would have no problem sending the unit back. If they were being harsh with me and demanding threatening legal action. You bet your bottom dollar I would have kept it and then prosecuted them for theft when they charged my card.

Clearly, 6ave. is wrong for charging your credit card without your authorization. No one would deny that. Also, you were completely wrong to sit back and accept a more expensive receiver than the one you ordered and paid for. Except for yourself, no one would deny that, either. Someone was going to have to pay for that mistake. Companies hold thier people accountable for mistakes that get into the hundreds of dollars range. You can never assume a no harm no foul attitude just because somethings in your favor. You took advantage of the situation and now the company is taking advantage of you, yet, you're crying foul. Why? Don't they have the same right to do it as you? Maybe you hold them to a higher standard than you hold for yourself. Work it out with them and shake hands and forgive. Like a previous poster said, mistakes happen. Get over it and move on.

Me thinks Andy walked away from this thread long ago.

That's not entirely true. With the company that I work for; all of our sales staff carry a handheld computer that we paid $1600. ea for. And our sales staff numbers are somewhere around 700 or so. On several occasions we have had salesmen leave their handheld in a store and lose it, and also we have a few salesmen run the handhelds over with their truck. Even had one dunk it in a bucket of water to see if it was waterproof.

Do you think they had to pay so much as a dime for those handhelds that they either lost or damaged beyond repair. Nope, we just turned around and ordered them another one without any repercussions whatsoever.

No offense, but, that sounds pretty bad from a business standpoint if the company has lost alot of these handhelds at $1600 each, don't you think. It could be your company has a loss budget when it comes to what they provide for there employees. However, that is a very different thing. What a company chooses to lose and what they don't intend to lose are very different. Usually when it comes to profit companies have a whole different attitude about loss.

I played Monopoly once and got a bank error in my favor for 10$.

i didnt return it tho