Carl Miller
Screenwriter
- Joined
- Mar 17, 2002
- Messages
- 1,461
So sfter 7 months of ownership, my iMac has taken its second dump...last time it was an image not being found which caused a loss of all data, this time a complete hard drive failure.
Applecare refused to replace the computer because the first incident was a software issue, and this time it's a hardware issue...Maybe true, maybe not as this second incident started the exact same way as the first one did and seemed to devolve as I was on the phone with them trying all their "tricks". I was able to run disk utility on the phone with them for example when I spoke to the first rep, and by the time I was done with the second rep, the computer wouldn't even stay on and shut itself down the moment the apple logo came on the screen. Weird.
At any rate, I realize HD failures can happen at any time to any computer but the fact is that I've never had any computer cause me anywhere near this amount of trouble.
I've enjoyed the Mac when it has worked, but the overall experience has been less than satisfactory. An authorized repair person is coming to fix the machine at my house I guess later in the week (need to schedule it) and I'm hoping after this that I have years of trouble free use of the Mac...But any more problems like this with this machine, and I'll consider myself done with Mac for good.
Applecare refused to replace the computer because the first incident was a software issue, and this time it's a hardware issue...Maybe true, maybe not as this second incident started the exact same way as the first one did and seemed to devolve as I was on the phone with them trying all their "tricks". I was able to run disk utility on the phone with them for example when I spoke to the first rep, and by the time I was done with the second rep, the computer wouldn't even stay on and shut itself down the moment the apple logo came on the screen. Weird.
At any rate, I realize HD failures can happen at any time to any computer but the fact is that I've never had any computer cause me anywhere near this amount of trouble.
I've enjoyed the Mac when it has worked, but the overall experience has been less than satisfactory. An authorized repair person is coming to fix the machine at my house I guess later in the week (need to schedule it) and I'm hoping after this that I have years of trouble free use of the Mac...But any more problems like this with this machine, and I'll consider myself done with Mac for good.