Jump to content



Sign up for a free account to remove the pop-up ads

Signing up for an account is fast and free. As a member you can join in the conversation, enter contests and remove the pop-up ads that guests get. Click here to create your free account.

- - - - -

Analysis on HD DVD Combo discs


This topic has been archived. This means that you cannot reply to this topic.
78 replies to this topic

#1 of 79 OFFLINE  

  • 0 posts
  • Join Date: --

Posted September 29 2007 - 08:27 AM

Hello HTF enthusiasts,

There has been a lot of discussion around playback issues with HD DVD combo discs. We want to determine what the real issues are here and would like to get your combo discs that are not playing properly in your HD DVD player.

The program for this is pretty straightforward. You ship us your HD DVD combo disc(s) that are not working properly and we will send you a replacement HD DVD combo disc(s).

We only need 50 discs to accomplish our analysis, so we are just keeping this to HTF members. In order to set expectations on getting your replacement disc, please just post that you are sending us a disc to this thread. Once the thread reaches 50, everyone will know we have accomplished our analysis goal.

We want certain information from you included with the disc that you return (there is no need to post it on the thread as our testers won’t be looking there for repro steps):

1) The HD DVD player that you own, make and model
2) The firmware version of the player
3) The problem that you are experiencing
4) What time code the problem occurs
5) If the problem reproduces 100% of the time on your HD DVD player
6) Your return address to have a replacement HD DVD combo disc shipped.
7) The original case with the HD DVD inside (we want to ensure that no additional damage occurs)

We are assuming that the disc is clean and without scratch marks on the disc and reproduces the problem in the state that it is sent to us.

After posting that you are going to be shipping us a disc(s) please ship these disc(s) to:

Microsoft
Christopher Smith
One Microsoft Way
a-chs 171119
Redmond, WA 98052


We will be running analysis on all these discs to see if we can determine the cause of the reported problems.

Best regards,

Kevin Collins
Director HD DVD Evangelism
Microsoft

#2 of 79 OFFLINE   Adam Gregorich

Adam Gregorich

    Executive Producer



  • 14,916 posts
  • Join Date: Nov 20 1999
  • LocationThe Other Washington

Posted September 29 2007 - 02:28 PM

Please note that this thread is not for discussing combo problems only for indicating that you are sending in a disc(s) to be looked at and replaced.

#3 of 79 OFFLINE   Mark Zimmer

Mark Zimmer

    Producer



  • 4,268 posts
  • Join Date: Dec 31 1969

Posted October 01 2007 - 03:39 AM

I'll send in my We Are Marshall combo; it freezes (repeatably) on both the HD and SD sides and nothing short of unplugging the player will get it unstuck.

#4 of 79 OFFLINE   Nate94Z28

Nate94Z28

    Auditioning



  • 7 posts
  • Join Date: Sep 25 2006

Posted October 01 2007 - 07:07 AM

I will send my copy of Smokin' Aces; haven't tried watching the SD side, but the HD locks up same place everytime. Have to unplug to clear.

#5 of 79 OFFLINE  

  • 0 posts
  • Join Date: --

Posted October 01 2007 - 05:28 PM

Hello everyone,

I have a small update on the shipping address.

Microsoft
Christopher Smith
One Microsoft Way
a-chs 171119
Redmond, WA 98052

thanks

- kevin

#6 of 79 OFFLINE   Shane Martin

Shane Martin

    Producer



  • 6,017 posts
  • Join Date: Sep 26 1999

Posted October 06 2007 - 01:38 PM

Kevin,
I'll be sending you my combo disc of The Departed.

It freezes repeatedly on various scenes but won't reproduce on the same scene a 2nd time.

xbox360 HD DVD drive.

#7 of 79 OFFLINE   pointless

pointless

    Auditioning



  • 3 posts
  • Join Date: Oct 17 2007

Posted October 18 2007 - 12:15 AM

I can send The Scorpion King. It fails with an error code every time on my XA2 while loading.

#8 of 79 OFFLINE   Mark Zimmer

Mark Zimmer

    Producer



  • 4,268 posts
  • Join Date: Dec 31 1969

Posted October 18 2007 - 02:56 AM

Aw crap. I sent my We Are Marshall to the wrong address. I hope it will still get to him. Kevin, can you please update the address in the first post?

#9 of 79 OFFLINE  

  • 0 posts
  • Join Date: --

Posted October 18 2007 - 07:52 AM

The discs will still get to us from the first address, just take longer. I will ask Adam to update the first post with the revised address.

thx

#10 of 79 OFFLINE   Adam Gregorich

Adam Gregorich

    Executive Producer



  • 14,916 posts
  • Join Date: Nov 20 1999
  • LocationThe Other Washington

Posted October 18 2007 - 08:19 AM

Beat you to it, I took care of it yesterday. Posted Image

#11 of 79 OFFLINE   ChristopherG

ChristopherG

    Screenwriter



  • 1,522 posts
  • Join Date: Jul 16 2003
  • Real Name:Chris

Posted October 22 2007 - 07:59 AM

I will be sending you "Hot Fuzz". It locks up at random places during playback on my HD DVD add-on, but it locks up 100% of the time. the SD side plays fine.
It takes 52 pounds of pressure to rupture an eyeball... :blink:

#12 of 79 OFFLINE   Adam Gregorich

Adam Gregorich

    Executive Producer



  • 14,916 posts
  • Join Date: Nov 20 1999
  • LocationThe Other Washington

Posted October 22 2007 - 01:52 PM

Five discs so far. Room for 45 more!

#13 of 79 OFFLINE   Nate94Z28

Nate94Z28

    Auditioning



  • 7 posts
  • Join Date: Sep 25 2006

Posted October 23 2007 - 04:06 AM

Finally sent mine last Tuesday (to the wrong address no less) and received my new copy Saturday! Talk about great turn-around, thanks Kevin!

#14 of 79 OFFLINE   ChristopherG

ChristopherG

    Screenwriter



  • 1,522 posts
  • Join Date: Jul 16 2003
  • Real Name:Chris

Posted October 23 2007 - 08:03 AM

Kevin,

I mailed mine today (Hot Fuzz). I did not include anything relative to the problem, only my name an address along with the disc, but the problem is described in my post above.

Thanks,
Chris
It takes 52 pounds of pressure to rupture an eyeball... :blink:

#15 of 79 OFFLINE   Mark Zimmer

Mark Zimmer

    Producer



  • 4,268 posts
  • Join Date: Dec 31 1969

Posted October 24 2007 - 06:26 AM

Received my new copy last night. Thank you! I hope you'll be able to find something useful out.

#16 of 79 OFFLINE   phillip.patrick

phillip.patrick

    Auditioning



  • 1 posts
  • Join Date: Oct 30 2007

Posted October 30 2007 - 10:29 AM

Same issues with "We are Marshall" will be mailing mine out tomorrow. thanks and hope you find out how to avoid the problem in the future.

Thanks,

Phillip

#17 of 79 OFFLINE   ChristopherG

ChristopherG

    Screenwriter



  • 1,522 posts
  • Join Date: Jul 16 2003
  • Real Name:Chris

Posted November 02 2007 - 07:37 AM

So - I didn't follow directions and you sent me my own disc back. Shall I try again? The wife mailed this out orginally quicker than I could react to including all the requested info.

?Posted Image
It takes 52 pounds of pressure to rupture an eyeball... :blink:

#18 of 79 OFFLINE  

  • 0 posts
  • Join Date: --

Posted November 02 2007 - 10:35 AM

Hi Chris.

You were sent back a new HD DVD combo disc. We tested the disc playback on a player at our location. If you are still having problems with it, please send it back to us with the reproduction steps listed above so we can ensure we are testing it on the same player model.

- kevin

#19 of 79 OFFLINE   ChristopherG

ChristopherG

    Screenwriter



  • 1,522 posts
  • Join Date: Jul 16 2003
  • Real Name:Chris

Posted November 02 2007 - 02:09 PM

Kevin,

The disc ended up failing but it took much longer than previously. Interestingly, no other disc that I own which is not a lot does this (King Kong, Serenity, Transformers and Batman Begins.) Will try again and follow directions! Posted Image
It takes 52 pounds of pressure to rupture an eyeball... :blink:

#20 of 79 OFFLINE   pointless

pointless

    Auditioning



  • 3 posts
  • Join Date: Oct 17 2007

Posted November 03 2007 - 02:34 AM

Hi Kevin,

I received what looked like the same Scorpion King disc from you (or your testers) yesterday. I couldn't tell for sure, but it wasn't shrink-wrapped.

This disc still exhibits the same problem ("System Error" and "NO PLAY") and occurs just after the opening logo, just a couple of seconds after startup after the logo plays. This is on a Toshiba HD-XA2 with the latest firmware version 2.5.

Again, this is the only HD DVD that I have, combo or not, that errors out.

What were your findings? (There was no correspondence in the return packaging.)

Thanks!