-

Jump to content



Photo

Has anyone seen this post at Leonard Maltin.com? Interesting reading!


This topic has been archived. This means that you cannot reply to this topic.
41 replies to this topic

#1 of 42 OFFLINE   Dick

Dick

    Producer

  • 4,170 posts
  • Join Date: May 22 1999
  • Real Name:Rick

Posted August 18 2007 - 09:35 AM

By Leonard Malton, from his website:

SILLIER THAN EVER

Reviewers of DVD releases, especially online, tend to be harshly critical and demanding. Most of them are savvy film buffs who hold the video companies to a very high standard, as they should. But now that I am involved in the production of DVDs, I’ve become more forgiving as I see the daunting number of pitfalls that lie between good intentions and great results.

You wouldn’t think there was anything terribly complicated in taking a master copy of a movie off the shelf and reproducing it. I can’t begin to explain how many problems can arise along that path. Last December, upon release of the four latest entries in the Walt Disney Treasures series, I discovered to my dismay that while exceptional new digital masters had been made for some of the Silly Symphonies cartoons, someone used older versions when authoring the discs. What’s more, after the folks at Sparkhill, with whom I work, slaved over a series of replica main titles for the black & white shorts in this series (since the originals were destroyed fifty years ago), they were somehow never attached to the actual films for DVD mastering! This can only be ascribed to “human error,” and should have been caught before the product was finalized.

At least one sharp-eyed viewer also noticed a subtle edit in the 1932 cartoon The Night Before Christmas. It consists of a seven-second cameo appearance by Amos and Andy in toy form, participating in a parade of Santa Claus’s goodies. This footage was removed at some point, for the sake of political correctness, but no one in the Disney archives could identify when, nor could they locate the missing material. Fortunately, I remembered that this was one of the first Disney cartoons donated by Walt himself to the Museum of Modern Art Film Library , decades ago. I’d seen the 35mm Technicolor nitrate print projected there on more than one occasion. Luckily for us, archivist Peter Williamson at MoMA was willing and able to help out. The fragile print was copied, then integrated into the Disney video master and color-corrected so that the addition would be seamless.

Now, finally, the good news: anyone who purchased the More Silly Symphonies, Volume 2 DVD set can obtain replacement discs with all of these errors corrected. Simply call 1-800-723-4763 in the U.S. or 1-888-877-2843 in Canada . You will receive replacement discs, not replacement packaging, so please hold on to your current packaging. I am glad that the folks at Walt Disney Home Video committed itself to set things right in this manner...and they have put safeguards in place to see that this kind of problem doesn’t occur on the next three Walt Disney Treasures coming out in December.

#2 of 42 OFFLINE   Steven Good

Steven Good

    Stunt Coordinator

  • 202 posts
  • Join Date: Jan 12 2000

Posted August 23 2007 - 12:05 PM

Made the call. Got the postage paid sticker in the mail today. Sending discs back tomorrow. Operator says to expect new, corrected discs in 2 - 3 weeks.

Thanks for doing the right thing, Disney!
Roger Ebert--"This is one more pathetic example of the dumbing of America--to show the films in the wrong aspect ratio to placate the stupid, instead of in the right aspect ratio to reward the knowledgeable."

#3 of 42 OFFLINE   Patrick McCart

Patrick McCart

    Lead Actor

  • 7,471 posts
  • Join Date: May 16 2001
  • Real Name:Patrick McCart
  • LocationAlpharetta, GA, USA

Posted August 23 2007 - 12:39 PM

I called them yesterday. Really nice customer service! I also called WHV about the Looney Tunes GC 2 replacement (disc 4) and that's on the way, too.

#4 of 42 OFFLINE   Brandon Conway

Brandon Conway

    Lead Actor

  • 7,215 posts
  • Join Date: Sep 30 2002
  • Real Name:Brandon Conway
  • LocationNorth Hollywood, CA

Posted August 23 2007 - 12:44 PM

It is good to see when a studio steps up to the plate to make corrections. I got the new Silly Symphony discs a few weeks ago and was very happy with the process. I got the True Life Adventure replacements, too.

It's just too bad that they didn't do an exchange for the problematic Wave 5 titles.

"And now the reprimand, from an American critic. He reproaches me for using film as a sacred & lasting medium, like a painting or a book. He does not believe that filmmaking is an inferior art, but he believes, and quite rightly, that a reel goes quickly, that the public are looking above all for relaxation, that film is fragile and that it is pretentious to express the power of one's soul by such ephemeral and delicate means, that Charlie Chaplin's or Buster Keaton's first films can only be seen on very rare and badly spoiled prints. I add that the cinema is making daily progress and that eventually films that we consider marvelous today will soon be forgotten because of new dimensions & colour. This is true. But for 4 weeks this film [The Blood of a Poet] has been shown to audiences that have been so attentive, so eager & so warm, that I wonder after all there is not an anonymous public who are looking for more than relaxation in the cinema." - Jean Cocteau, 1932


#5 of 42 OFFLINE   Jon Martin

Jon Martin

    Screenwriter

  • 2,219 posts
  • Join Date: Sep 19 2002

Posted August 23 2007 - 01:26 PM

What are the True Life replacements? I wasn't even aware of that one.

I also got the discs from Disney. Great customer service, I agree.

#6 of 42 OFFLINE   TravisR

TravisR

    Studio Mogul

  • 22,053 posts
  • Join Date: Nov 15 2004
  • LocationThe basement of the FBI building

Posted August 23 2007 - 02:52 PM

Quote:
Originally Posted by Jon Martin
I also got the discs from Disney. Great customer service, I agree.
About a month ago, I called on a Monday and got the discs on Friday so I'll definitely agree with the great customer service too.

#7 of 42 OFFLINE   Brandon Conway

Brandon Conway

    Lead Actor

  • 7,215 posts
  • Join Date: Sep 30 2002
  • Real Name:Brandon Conway
  • LocationNorth Hollywood, CA

Posted August 23 2007 - 09:21 PM

Quote:
Originally Posted by Jon Martin
What are the True Life replacements? I wasn't even aware of that one.

Jon, you can see the details here - http://animated-view....es-true-again/

"And now the reprimand, from an American critic. He reproaches me for using film as a sacred & lasting medium, like a painting or a book. He does not believe that filmmaking is an inferior art, but he believes, and quite rightly, that a reel goes quickly, that the public are looking above all for relaxation, that film is fragile and that it is pretentious to express the power of one's soul by such ephemeral and delicate means, that Charlie Chaplin's or Buster Keaton's first films can only be seen on very rare and badly spoiled prints. I add that the cinema is making daily progress and that eventually films that we consider marvelous today will soon be forgotten because of new dimensions & colour. This is true. But for 4 weeks this film [The Blood of a Poet] has been shown to audiences that have been so attentive, so eager & so warm, that I wonder after all there is not an anonymous public who are looking for more than relaxation in the cinema." - Jean Cocteau, 1932


#8 of 42 OFFLINE   John Stell

John Stell

    Supporting Actor

  • 857 posts
  • Join Date: Jun 12 2002
  • Real Name:John Stell
  • LocationColumbia, MD

Posted August 24 2007 - 01:45 AM

Re Disney:
Called August 2 for the prepaid envelope.
Envelope arrived August 6.
Mailed back problem discs August 8.
Received replacements August 20.
"...you would not understand...You do not...have...daughters."

#9 of 42 OFFLINE   PaulP

PaulP

    Producer

  • 3,291 posts
  • Join Date: Oct 22 2001

Posted August 24 2007 - 05:24 AM

I called way back when this was first announced and received them out of the blue a month or so ago.

My question to Leonard Maltin is, though, and not to be an asshole about it, but how does something like this happen, where you have all these restored prints but somehow another one ends up and the actual disc?

#10 of 42 OFFLINE   AndrewR

AndrewR

    Stunt Coordinator

  • 227 posts
  • Join Date: Oct 06 1999

Posted August 24 2007 - 05:49 AM

Quote:
Originally Posted by Patrick McCart
I also called WHV about the Looney Tunes GC 2 replacement (disc 4) and that's on the way, too.


The Looney Tune replacements are finally ready?? When was this announcement made?
"He donates plasma to widescreen TVs."

#11 of 42 OFFLINE   John Stell

John Stell

    Supporting Actor

  • 857 posts
  • Join Date: Jun 12 2002
  • Real Name:John Stell
  • LocationColumbia, MD

Posted August 24 2007 - 06:33 AM

I'd like to know if anyone has actually received one. I called Warners the same day I called Disney, and still don't have the prepaid mailer much less the replacement disc.
"...you would not understand...You do not...have...daughters."

#12 of 42 OFFLINE   Jeff F.

Jeff F.

    Stunt Coordinator

  • 164 posts
  • Join Date: Mar 31 1999

Posted August 24 2007 - 07:18 AM

What was wrong with disk four of the Looney Tunes GC 2, and how does one go about getting a corrected disc? I can't seem to find a thread on this. Thanks.

#13 of 42 OFFLINE   Ethan Riley

Ethan Riley

    Producer

  • 3,380 posts
  • Join Date: Oct 12 2005

Posted August 24 2007 - 08:04 AM

I called for the MSS discs on Tues; talked to a very sweet and patient lady named Lana, who I bless because I had a bad cough and I'm sure she could barely understand me! She said to expect the mailer in 7-10 days. However, does anyone have a list of the things they actually changed on the replacement disc?? It's all so very mysterious! Why am I doing this??

Also, can anyone answer Jeff's question above? I have that same question. And I 've never noticed anything wrong with that LT disc.
 

 


#14 of 42 OFFLINE   Mike Frezon

Mike Frezon

    Studio Mogul

  • 29,512 posts
  • Join Date: Oct 09 2001
  • LocationRensselaer, NY

Posted August 24 2007 - 08:09 AM

Quote:
Originally Posted by PaulP

My question to Leonard Maltin is, though, and not to be an asshole about it, but how does something like this happen, where you have all these restored prints but somehow another one ends up and the actual disc?

I think Maltin provides that answer in his original remarks, doesn't he?:

Quote:
Originally Posted by Dick
By Leonard Malton, from his website:

SILLIER THAN EVER

You wouldn’t think there was anything terribly complicated in taking a master copy of a movie off the shelf and reproducing it. I can’t begin to explain how many problems can arise along that path.

...

This can only be ascribed to “human error,” and should have been caught before the product was finalized.


There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#15 of 42 OFFLINE   Sean Richardson

Sean Richardson

    Stunt Coordinator

  • 192 posts
  • Join Date: Jan 05 2005

Posted August 24 2007 - 08:13 AM

Quote:
Originally Posted by PaulP
My question to Leonard Maltin is, though, and not to be an asshole about it, but how does something like this happen, where you have all these restored prints but somehow another one ends up and the actual disc?

I have no direct knowledge of the situation, of course, so don't take this as gospel...

But I have worked in an office for many years. I would bet that what happened was, these conversations were had a higher level, but nobody included the people who actually physically do the DVD stuff in the E-mails / meeting / phone call ... or the quality check people.

Just a thought. Just silly, stupid human error.

#16 of 42 OFFLINE   Mike Frezon

Mike Frezon

    Studio Mogul

  • 29,512 posts
  • Join Date: Oct 09 2001
  • LocationRensselaer, NY

Posted August 24 2007 - 08:14 AM

Quote:
Originally Posted by Ethan Riley
However, does anyone have a list of the things they actually changed on the replacement disc?? It's all so very mysterious! Why am I doing this??


That's the entire point of the Maltin remarks! He explains three major points:

--Despite a re-mastering of some of the Symphonies, older unmastered versions were used on the discs.

--Main titles were re-created for some of the films, only to be forgotten when it came time to attach them before the DVD production.

--And, the missing footage from The Night Before Christmas was inserted.

Quote:
Now, finally, the good news: anyone who purchased the More Silly Symphonies, Volume 2 DVD set can obtain replacement discs with all of these errors corrected.

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#17 of 42 OFFLINE   Scott-S

Scott-S

    Screenwriter

  • 2,032 posts
  • Join Date: Aug 08 2001
  • Real Name:Scott Sturdevant
  • LocationThe Land of Zion

Posted August 24 2007 - 08:56 AM

Mike, Ethan was referring to the Looney Tunes Volume 2, disc 4 changes referenced in this post by Patrick:
Quote:
I also called WHV about the Looney Tunes GC 2 replacement (disc 4) and that's on the way, too.

I am curious as well. I didn't know there was an issue with this set.
-----
Scott

View My DVD Collection
Stop the on-screen Bugs!!!!!!

#18 of 42 OFFLINE   Mike Frezon

Mike Frezon

    Studio Mogul

  • 29,512 posts
  • Join Date: Oct 09 2001
  • LocationRensselaer, NY

Posted August 24 2007 - 09:11 AM

Scott: Ethan's remarks (which I quoted) were part of a paragraph in which he referenced the "MSS" discs. I took that to mean "More Silly Symphonies". But, I could be wrong.

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#19 of 42 OFFLINE   Jack Cleveland

Jack Cleveland

    Second Unit

  • 330 posts
  • Join Date: Oct 21 2005

Posted August 24 2007 - 09:35 AM

Thanks so much for posting this information. I have contacted Disney, and they are getting the Peturn label out to me...

The woman said she had lots of calls for this today- When I told her I had read it here at HTF, she said many others have told her the same thing. So I'm obviously not the only one who has benefited from this posting.

Thanks again!

#20 of 42 OFFLINE   Jack Cleveland

Jack Cleveland

    Second Unit

  • 330 posts
  • Join Date: Oct 21 2005

Posted August 24 2007 - 09:37 AM

That should be "Return label" not "Peturn label"!

Oh boy, and I'm a teacher. Guess it's time for me to return to the classroom. Summer's over...


Back to DVD



Forum Nav Content I Follow