Posted August 16 2007 - 01:32 PM
I bought a Toshiba HD-A20 player back in May, 07, and the deal-maker was the 5-movie offer. Sent the application in on June 1. Called the 800 number after 8 weeks (the range shown on the offer was 8-10 weeks for delivery). Was told that my application was in order and the shipment was being prepared to go out. Called at the 10-week point this week and was told that the shipment was REALLY ready to go out and after shipment, the DVDs would take 2 to 3 weeks to arrive at my door(!).
This outfit in El Paso that Toshiba has selected to handle the free DVD offer smacks of a store-front operation without the benefit of any acceptable level of management.
If it were not for the amazingly good performance of the HD-A20, I would feel more badly treated than I have been.