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How to REALLY make sure a program is TOTALLY uninstalled?

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#1 of 7 Ronald Epstein

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Posted June 01 2007 - 12:45 AM

Been using APPZAPPER to uninstall programs, and for the most
part I thought it worked pretty thoroughly at removing all traces
of any installed program....

that is, until I tried uninstalling ADOBE PHOTOSHOP CS2.

I removed all traces of the program, or so I had thought, but
it still resides in my system's memory as when I try to install CS3
there is a conflict with the old software.

How can I make absolutely certain that all traces of a software
installed are completely removed from the system's memory
including registration keys, etc?


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#2 of 7 Mike Heenan

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Posted June 01 2007 - 04:31 AM

I thought on Macs you just go to the applications folder and delete the program icon and it's all done?

#3 of 7 JohnRice


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Posted June 01 2007 - 05:19 AM

Ron, here is something you can try...

Go to Library>Application Support>Adobe. You should find a document called Adobe Registration Database. It is a text document. Back it up somewhere first, then open it and delete the registration for PhotoShop CS2.

Either way, I don't know why there would be a conflict installing CS3.

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#4 of 7 ErichH



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Posted June 01 2007 - 01:09 PM

Check these pathways -
Main Drive/Library/Logs/Adobe - trash old stuff
Main Drive/Library/Adobe - trass old stuff


User Folder/Library/Application Support/Adobe - trash old stuff
User Folder/Library/Preferences/ All CS Folders - trash Um!

Empty Trash - Install CS3 (I assume)

Did I leave any thing out? Take a look around the file system in both the drive library and user library. You'll get a feel for where things go.
There are a few old apps that make preferences right in the Application folder of the parent app, but those are easy to find.

BTW - Most Big Apps come with their own un installer on the CD/DVD - just a thought.

Good Luck Ron


#5 of 7 Carlo Medina

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Posted June 01 2007 - 04:15 PM

Hope this helps:

Manually remove Photoshop (CS2 on Mac OS X)

A failed installation of Adobe Photoshop may leave files and folders on the hard disk that cause errors and other problems when you reinstall or start the application. To prevent these problems, remove Photoshop files and folders from the hard disk before you install.

If you purchased Photoshop CS2 with Adobe Creative Suite 2.0, you must remove the entire suite. For instructions, see document 331301 , "Manually remove Adobe Creative Suite (2.0 on Mac OS).

The following instructions are specific to the stand-alone version of Photoshop.

To remove Photoshop CS2:

1. If you plan to reinstall Photoshop on a third computer after you remove it, transfer activation by choosing Help > Transfer Activation. Then, follow the on-screen instructions.

Note: If you need to transfer activation, but are unable to start Photoshop, call Customer Service at 866-772-3623, or see document 331418 , "Troubleshoot activation problems (Acrobat 7.0, Adobe Creative Suite 2.0 on Mac OS X)."

2. Move any personal files that you want to save from the following folders in the Applications folder, and then delete these folders:

-- Adobe Photoshop CS2

-- Adobe Bridge

-- Adobe Help Center

3. Delete the Adobe folder from the Users/ [User] /Library/Application Support.

4. Delete the following files and folders--if they are present--from the Users/ [User] /Library/Preferences folder:

-- Adobe Photoshop CS2 Paths

-- Adobe Photoshop CS2 Settings

-- Com.Adobe.Bridge.plist

-- Com.Adobe.Photoshop.plist

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#6 of 7 TonyD


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Posted June 05 2007 - 01:16 PM

Originally Posted by Mike Heenan
I thought on Macs you just go to the applications folder and delete the program icon and it's all done?

yea what he said.

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#7 of 7 Michael_K_Sr



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Posted June 06 2007 - 03:53 PM

I thought on Macs you just go to the applications folder and delete the program icon and it's all done?

Common misperception. At the very least you can expect to find a preference file associated with an application. However there can also be extensions and other supporting files that have to be deleted if you want to truly "uninstall" something.

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