The Golden Girls: The Complete Seventh Season (1 Viewer)

BVHE Rep · Apr 23, 2007

Thank you for your interest in The Golden Girls: The Complete Seventh Season.

We are aware of the aspect ratio issue and are able to resolve it with different copies of the DVDs. If you have already contacted us about the issue, we have all of your information and will be sending a prepaid postage label for you to send in your current copies along with replacement discs to correct the issues that you are experiencing.

If you have not already contacted us and would like assistance with these issues, please fill out the Report-a-Problem form at www.video.com/support

Thank you,
Buena Vista Home Entertainment Technical Support

Demis G · Apr 23, 2007

I already sent through the online form my probem and the BVHE Tech support team has already contacted me and will be sending me the corrected discs!

Thanks again!

MatthewA · Apr 23, 2007

I don't think I can be too grateful for your response to the problem. Let us hope that there are no more problems like that, but if they occur I hope we can see them resolved in as timely a fashion as they were here.

Demis G · Apr 23, 2007

shouldnt this be posted in the right forum? http://www.hometheaterforum.com/htf/...splay.php?f=51

EricSchulz · Apr 23, 2007

I wish they had given info on whether corrected copies are going out to retailers. I held off on this set (the only one I still need to get!) and would prefer to buy a correct copy rather than have to exchange a disc...

Ronald Epstein · Apr 23, 2007

Christopher,

Thank You for your interest and participation on this forum.

We greatly appreciate that you have taken the time to provide
us with updates.

We also moved this thread to the proper forum for maximum
exposure.

Jason_V · Apr 24, 2007

Excellent excellent news. It's nice to see both Warner (with Superman) and now BV are doing the right thing.

Thanks for the update!

Traveling Matt · Apr 25, 2007

Yes, thank you for your participation Christopher.

David Rain · Apr 25, 2007

Thank goodness they're doing this. Of course the "right thing" would have been for someone competent to have caught the problem before the original sets shipped. Asking for too much, I suppose.

MatthewA · Apr 25, 2007

Look on the bright side. At least it isn't Sony who owns this show. They have yet to acknowledge a single problem with any of their TV show DVDs (including another Witt-Thomas-Harris show, Soap). I have so many bones to pick with that studio I could make a human skeleton out of them.

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