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TiVo rebate denied.


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3 replies to this topic

#1 of 4 Jon_Are

Jon_Are

    Screenwriter

  • 2,038 posts
  • Join Date: Jun 25 2001

Posted January 07 2007 - 05:40 AM

I had been a subscriber for over a year when I decided to upgrade to a dual tuner box. I had asked on a Tivo forum whether I would be eligible for a rebate and was assured that I would be.

So now they've denied my rebate for this reason: "New TiVo Service or TiVo Plus service activation is needed in order qualify for the rebate."

So I'll never again be eligible for a Tivo rebate?

Would this have worked if I had cancelled my service, then re-subscribed?

Any suggestions on how I can fix this (I've already contacted Tivo customer service but have not heard back).

Thanks,

Jon

#2 of 4 Brian^K

Brian^K

    Supporting Actor

  • 681 posts
  • Join Date: Jun 06 2006

Posted January 07 2007 - 05:57 AM

The rebate rules clearly state that new TiVo Service Activation is required: "Activate new TiVo® service before 1/31/2007 and remain active for a minimum of 30 days." I wouldn't trust information on a forum that contradicts the actual wording of the offer you're asking about.

#3 of 4 Brian Glaeske

Brian Glaeske

    Stunt Coordinator

  • 98 posts
  • Join Date: Jun 22 1999

Posted January 11 2007 - 11:51 AM

Any time you buy a new TiVo, it is a new subscription, no?

Although the mentality of corporate America emphasizes "new customers" over keeping existing customers.

#4 of 4 Brian^K

Brian^K

    Supporting Actor

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Posted January 11 2007 - 10:38 PM

It is very common for businesses to provide an extra incentive for new customers to select their service.