Jump to content



Sign up for a free account to remove the pop-up ads

Signing up for an account is fast and free. As a member you can join in the conversation, enter contests and remove the pop-up ads that guests get. Click here to create your free account.

Photo
- - - - -

help w/dvd rom drive problem


  • You cannot start a new topic
  • Please log in to reply
12 replies to this topic

#1 of 13 OFFLINE   Erin C

Erin C

    Stunt Coordinator



  • 168 posts
  • Join Date: Apr 26 2003

Posted May 09 2006 - 09:37 AM

I have only had my computer a little over a month and I am having a problem with the dvd drive. It plays cd's fine,but put in a dvd and from the time the menus start the picture/video is choppy/stutters and the sound is popping. I've tried using my laser lens cleaner but nothing has changed. Any help or suggestions would be greatly appreciated!

#2 of 13 ONLINE   Greg_S_H

Greg_S_H

    Executive Producer



  • 14,999 posts
  • Join Date: May 09 2001
  • Real Name:Greg
  • LocationNorth Texas

Posted May 09 2006 - 11:41 AM

This question would probably be better posed in the Computers and HTPC area of the forum. There are some really knowledgable people there. If you want to keep it here, that's fine, but you might want to list your CPU and the amount of RAM you have, as both might have a bearing.

#3 of 13 OFFLINE   Richard Kim

Richard Kim

    Producer



  • 4,389 posts
  • Join Date: Jan 29 2001

Posted May 09 2006 - 12:58 PM

I've had the same type of problem with my DVD rom drive on my PC. My sister's boyfriend is an IT tech and he opened up the case on my PC and cleaned out all the dust accumulating in there. Movies and music play fine now.

#4 of 13 OFFLINE   CRyan

CRyan

    Screenwriter



  • 1,244 posts
  • Join Date: Feb 09 1999

Posted May 09 2006 - 01:35 PM

The post above would indicate a heat problem, but I doubt that is it with it being so new. More than likely you are having either video driver problems, audio driver problems, or an issue with your DVD decoder. Couple of things we need to know. 1. What kind of PC? 2. Have you recently updated drivers for audio or video? Even using windows update? 3. What DVD player software are you using? Does it do it will all DVD software? 4. Are you sure the DVD works in other DVD players? 5. Did it ever work right?

#5 of 13 OFFLINE   Erin C

Erin C

    Stunt Coordinator



  • 168 posts
  • Join Date: Apr 26 2003

Posted May 09 2006 - 02:36 PM

eMachines PC T6420 I haven't updated my drives or anything yet. Its worked fine until the last few days,my DVD's all work fine in my other players.

#6 of 13 OFFLINE   Rommel_L

Rommel_L

    Second Unit



  • 355 posts
  • Join Date: Apr 25 2000

Posted May 09 2006 - 04:32 PM

What program is used to play the dvd?

#7 of 13 OFFLINE   Ken Chui

Ken Chui

    Supporting Actor



  • 976 posts
  • Join Date: Jun 20 2003

Posted May 10 2006 - 06:24 AM

Also, what brand and model is the DVD-ROM drive? Perhaps a firmware upgrade may be in order?

#8 of 13 OFFLINE   Erin C

Erin C

    Stunt Coordinator



  • 168 posts
  • Join Date: Apr 26 2003

Posted May 10 2006 - 07:45 AM

I normally use Windows Media or Interactual players. I'm not sure of the player model

#9 of 13 OFFLINE   Ken Chui

Ken Chui

    Supporting Actor



  • 976 posts
  • Join Date: Jun 20 2003

Posted May 10 2006 - 08:43 AM

Erin: Are you using Windows XP? You can determine the make and model # by going to Control Panel -> System -> Hardware -> Device Manager. Click on the [+]DVD/CD-ROM Drives. There are tools for determining your drive's firmware version, but we can cross that bridge later.

#10 of 13 OFFLINE   Erin C

Erin C

    Stunt Coordinator



  • 168 posts
  • Join Date: Apr 26 2003

Posted May 10 2006 - 11:24 AM

LITE-ON DVDRW SHW-1635S

#11 of 13 OFFLINE   Rommel_L

Rommel_L

    Second Unit



  • 355 posts
  • Join Date: Apr 25 2000

Posted May 10 2006 - 11:33 AM

Erin, What is the size of your RAM? Were you running other programs while playing the dvd?

#12 of 13 OFFLINE   Erin C

Erin C

    Stunt Coordinator



  • 168 posts
  • Join Date: Apr 26 2003

Posted May 11 2006 - 04:16 AM

no other programs being used while playing dvds RAM is 1024MB Hard drive is 200GB

#13 of 13 OFFLINE   Ken Chui

Ken Chui

    Supporting Actor



  • 976 posts
  • Join Date: Jun 20 2003

Posted May 11 2006 - 08:14 AM

Erin:

A new firmware was released late last month; here is the download link. I don't remember if you need to copy the file to a floppy disk or if you can just run the .exe from Windows. I would try running in Windows first (you may receive a warning message box if it doesn't permit you to run the .exe via Windows; if this is the case, you'll need to have a floppy disk handy).

If the firmware update doesn't work, it's possible that the laser unit may be poorly calibrated when it left the factory and you may need to RMA it (link). DVD+/-RW drives are fairly inexpensive to replace, so you may need to weigh the pros & cons of an RMA vs. purchasing a new drive. The SHW-1635S was one of Lite-On's better DVD writers; it's possible that you were unlucky with this particular unit.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users