Eric Huffstutler
Screenwriter
Nina's Discount Oldies aka Oldies.com aka Collectibles Inc. aka Alpha Video...
Has anyone had problems getting shipments and then correcting the problem through their customer service department? I ordered something on February 18th that still shows "In Route" from a postal station 145 miles away but was never received. So I called a couple of weeks ago and spoke to two very rude people, one being Michael, a supervisor. I was told that they had to wait 30-days before replacing the order. OK... it's been 30+ days and still no order????
I called again and Michael was trying to talk over me, controlling the conversation rather than trying to satisfy a customer. I was told a replacement would go out Monday expedited... OK. Monday, Tuesday, Wednesday, and now Thursday and still the package has not been shipped! I was told a replacement was requested but still hasn't processed as another week rolls by!
They are not very consumer oriented and wonder if anyone else has had similar horror stories with these people?
Does Jerry and Nina Greene still own this company - I know they have been up against several copyright infringement law suits over the years.
Eric Huffstutler
Richmond, VA
Has anyone had problems getting shipments and then correcting the problem through their customer service department? I ordered something on February 18th that still shows "In Route" from a postal station 145 miles away but was never received. So I called a couple of weeks ago and spoke to two very rude people, one being Michael, a supervisor. I was told that they had to wait 30-days before replacing the order. OK... it's been 30+ days and still no order????
I called again and Michael was trying to talk over me, controlling the conversation rather than trying to satisfy a customer. I was told a replacement would go out Monday expedited... OK. Monday, Tuesday, Wednesday, and now Thursday and still the package has not been shipped! I was told a replacement was requested but still hasn't processed as another week rolls by!
They are not very consumer oriented and wonder if anyone else has had similar horror stories with these people?
Does Jerry and Nina Greene still own this company - I know they have been up against several copyright infringement law suits over the years.
Eric Huffstutler
Richmond, VA