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Swapping FS for WS at Best Buy


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#1 of 3 seanOhara

seanOhara

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Posted March 12 2006 - 03:32 AM

I recently bought The Ice Harvest at Best Buy, but like a fool I didn't pay attention and grabbed the full screen version. I didn't notice until I popped the movie into my player. Now the return policy on the receipt says they allow exchanges on opened DVDs, but only for identical items. Does anyone know if that includes swapping FS for WS?

Thanks.
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#2 of 3 MikeEn

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Posted March 12 2006 - 11:42 AM

I did this once, although my FS DVD was unopened IIRC.

I just went back to the store, grabbed the correct disk (WS) off the rack, took both to the customer service counter and said that the FS was incompatible with my (WS) TV. (sort of true.) I don't think she knew what I meant, and she noticed the different SKU, but when she saw the actual titles matched, she did the deal.

This must happen all the time now--it was 5 years ago when I did it--so they may well have a policy in place.

Good luck.

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#3 of 3 EricSchulz

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Posted March 12 2006 - 04:27 PM

I think it's going to be one of those YMMV things...at my Target store we have allowed the exchange even if the item is opened, but "technically" it's bending the rules (our policy is the same as Best Buy's that you mentioned.)