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DVDs possibly lost in the mail - what do you do ?


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#1 of 3 OFFLINE   Deepak Shenoy

Deepak Shenoy

    Supporting Actor



  • 648 posts
  • Join Date: Jul 03 1998

Posted November 02 2005 - 10:53 PM

I have been pre-ordering DVDs at an average of about 2-3 per week for the last 5-6 years and have never lost any DVDs in the mail before. I had 2 titles shipped to me from DVDPlanet over 2 weeks ago and they never showed up. All other DVD shipments have taken less than a week to arrive (in fact I have already received DVDs that were shipped a week after the "lost" DVDs were shipped) and I have reason to suspect that the DVDs may be lost. I am just not sure if the DVDs got lost in transit or if someone stole them from my mailbox. The DVDs were shipped by ordinary USPS mail and so there is no way to track them. I may be overreacting, but if the DVDs don't show up for another week or so what kind of recourse do I have ? Has anyone encountered this situation before ?

Thanks,
-D

#2 of 3 OFFLINE   Patrick Sun

Patrick Sun

    Studio Mogul



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Posted November 04 2005 - 11:28 AM

Let customer service know about the situation. Usually after a certain number of days, they'll offer to re-send the order to you, and in the event the original order shows up (albeit really late), just send them back, or ask for a return label to ship the extra shipment back to them.
"Jee-sus, it's like Iwo Jima out there" - Roger Sterling on "Mad Men"
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#3 of 3 OFFLINE   Deepak Shenoy

Deepak Shenoy

    Supporting Actor



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  • Join Date: Jul 03 1998

Posted November 05 2005 - 02:15 AM

Thanks Patrick ! Once again I think I hit the panic button too soon. The DVDs finally showed up yesterday. I get an average of 1-2 DVD shipments per weeks and this is the first one that has taken longer than 2 weeks. I guess I got more anxious than I should have because these were DVDs I was really looking forward to watching.

-D