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I got ripped off by VOIP LINGO


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6 replies to this topic

#1 of 7 OFFLINE   Nick

Nick

    Second Unit



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Posted May 19 2005 - 02:47 PM

I cancelled my service 8 days prior my billing cycle and I still have to pay extra month. She said it's in the contract that I have to do it 10 days before my billing cycle to avoid one month payment.
The service sucks... Fax machine never worked caller ID has no name and everytime I call they said they're working on it.

They can be sure that they won't get me back as a customer again in this life time.

#2 of 7 OFFLINE   Bruce Hedtke

Bruce Hedtke

    Screenwriter



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Posted May 19 2005 - 03:52 PM

Quote:
I cancelled my service 8 days prior my billing cycle and I still have to pay extra month. She said it's in the contract that I have to do it 10 days before my billing cycle to avoid one month payment


You signed the contract...how is this ripping you off?

Bruce
The Mads are calling

#3 of 7 OFFLINE   Andrew W

Andrew W

    Supporting Actor



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Posted May 20 2005 - 01:22 AM

Quote:
You signed the contract...how is this ripping you off?


Ummm, becuase they didn't live up to their contractual obligation which was to provide reliable VOIP service and they still expect him to pay.
Andrew in Austin

#4 of 7 OFFLINE   Nick

Nick

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Posted May 20 2005 - 04:21 AM

I went to their site again to see if the contract like that exist. I couldn't find it anywhere.
The only thing that I'm aware of is that I have to pay cancellation fee after 30 days and I'm willing to pay for that. But one month of no service. I was also paying 5 dollars something extra because they said I didn't call and cancel the temp number when I first sign up. Once my number was ported the temp number was still there. I was never told that I have to call and cancel the temp number once my number ported sucessfully (why would I want two numbers with the same area code).
Well, Live and learn and definitely NO MORE LINGO for me.

#5 of 7 OFFLINE   Claude M

Claude M

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Posted May 20 2005 - 05:48 AM

911 is a big issue to consider here too. It's important to know before you need it. A young child died as a result of the parent not checking if 911 service was provided.

http://www.roffe.net/voip/

#6 of 7 OFFLINE   NickT

NickT

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Posted May 20 2005 - 07:50 AM

The FCC just ruled a few days ago that VOIP must provide local 911 for your area and gave the providers 4 months to comply. I wonder though if it will be as good as a land line 911.

I hate how everything has a contract now.Especially for services that you don't even know if they will work before you sign like cell phones. When you sign the contract, you are assuming that you will get cell service at you home. Then there's the dish that is installed in the Winter before the oak tree fills up with leaves in the spring...

That's really slack of them to make you have to call to cancel a temp number they gave you. They do that because they know some people won't call back to cacel it.

#7 of 7 OFFLINE   Nick

Nick

    Second Unit



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Posted May 20 2005 - 11:05 AM

I looked through their site if I can cancel it online. I couldn't find it anywhere. They have everything else exept how to cancel it (Go figure).
If you don't make long distance oversea it's just not worth it. YOu can use your cell phone in the state. My phone was on and off for almost 5 days when we had comcast outtage last month and when comcast came back on it screwed up their system (So they said). It was frustrating not being able to make a phone call when you want to.
SBC welcome me back with open arms waiving all kind of fees (they must loosing a lot of customers) but they still charging arm and leg though I just stay with basic service.
8 dollars for caller ID with name. No thanks, Just keep me in suspence I'll find out when I pick up the phone.





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