Well, they absolutely refused to do it... So, they delivered the washer and dryer (which went down the one level and around down another level), and left without ever taking the TV off the truck. Before leaving, however, they gave me some bullsh*t about how they were sure that the 55" Toshiba would fit. I said, "They don't make a 55" widescreen Toshiba." They said they sure did because they moved them before (Toshiba does make a 55", but not a widescreen or HDTV). I said that they do make a 56" in that same model, and asked if they thought it would fit. They were like... I don't know... kind of leary-like.
So, anyway... I go to the local Best Buy later that night, and the video guy says they'll take care of it for me, but I should come back in the next day when the GM is in. He made a photocopy of my receipt for the GM and I left. So, I think, okay, no problem... I come in the next day, and I get to speak to this b*tch sales manager instead of the GM. She has a terrible attitude, walked away from me several times while I was speaking to her, and then didn't help me at all. She said I had to work through my old store where I had purchased it. Well, that store was now 6 hours away, and I wasn't planning a visit any time soon.
So, I called my old store. They (at least they were nice there) told me that we would have to wait until the TV showed back in their stock before we could work and exchange for the 56". Ok...ok... Well, on Sunday, June 24th, I talked with a manager at my old store, and she told me that the delivery was now set for Wednesday, June 27th. Ok, fine... Wednesday comes, and no TV. They had never even called to give me a time window for delivery... So, I call my old store again (after calling both the delivery number, and the 800 customer service number), and apparently my order was cancelled for some unknown reason. ?????? So, I had to call back every day until Monday, July 2nd, until there was someone there who could help me. Apparently there is only ONE person who works at that store who knows how to do this properly. So, they tell me the delivery date is today, Thursday, July 5th.
I actually received a voice-mail with a time-window. However, the half of the time window was covered by my working hours. They left no phone number to call, and I didn't have my receipt yet because they were mailing it to me. I left a note on the door saying something to the effect of,
| Best Buy Delivery, |
I received a voicemail with the time window of 11-2. I will not be home until 12:30, however. Please make another delivery and return after 12:30. Thank you.