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FYI : Express.com is under new manegment

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2 replies to this topic

#1 of 3 OFFLINE   Eric Stuckey

Eric Stuckey

    Second Unit

  • 423 posts
  • Join Date: Mar 24 1999

Posted August 07 2001 - 03:30 AM

I emailed them about replacing my Defected copy of JP DTS and in the repley they said they were under new manegment and were striving to rebuilding there rep for being the # 1 dvd site on the net.

May the Force be with you

#2 of 3 OFFLINE   Jeff Ulmer

Jeff Ulmer


  • 5,593 posts
  • Join Date: Aug 23 1998

Posted August 07 2001 - 01:31 PM

Well, they aren't doing a very good job of it so far. After 9 attempts to order during their sale, I got 1 reply to the three emails regarding their site not accepting my credit card, which took a week for the response, basically saying to try again, which I did and it still didn't work. I emailed them back again 3 times and have yet to hear a reply.

Same old Express if you ask me.

Zardoz Online | Burt Lancaster is The Swimmer | dOc

#3 of 3 OFFLINE   TonyD


    Executive Producer

  • 16,169 posts
  • Join Date: Dec 01 1999
  • Real Name:Tony D.
  • LocationDisney World and Universal Florida

Posted August 13 2001 - 04:34 PM

this was the email i just sent them about order from the sale.

how long is it going to take to process this order?

Order Details
Order 02980895

Sold To: Ship To:

order Date: 07/27/2001
Shipping Method: USPS STANDARD
Shipping Option: Ship As Soon As Possible.
Payment Method: VI $12.92

Total Cost of Order: $12.92

Product Description Quantity Price Status Ship Date Tracking #

19889 Godzilla 2000 1 $9.98 Processing - -

this is the reply.


Dear EXPRESS.COM Customer,

Thank you for contacting us.

EXPRESS.COM is now under new management. This new group is working
hard every day to improve the site for our customers and to dedicate
ourselves to better service. After reading the information that follows, if
your questions have not been answered, please resend your e-mail to:
. One of our Customer Service
Representatives will be happy to assist you.

EXPRESS.COM is currently shipping orders as fast as possible. We
are increasing our in stock merchandise in order to ship items that are
listed as "back order" or "pending" in your order. If you have a pending
order in our system, viewable in MY ACCOUNT, it will ship once the
unavailable item(s) are back in stock. We anticipate this to be completed
by the end of August.

Orders containing shipped items can still be viewed at MY ACCOUNT.
If your order is being held due to back ordered items, and you do not wish
to wait, you may remove those items online by clicking on MY ACCOUNT. If
all items in your order are in stock, your order will ship immediately.

Please also note, you may add in stock items to your order by using
your SMART CART. For directions on adding and deleting items from your open
orders, please go to HELP on the site, the ORDERS/SHIPPING TIME or follow
the address below:

We would like to thank you for your patience as we gear up for our
grand re-opening in August. Please check back with us from time to time
until then for some great sales we are planning to thank our customers for
their understanding.


Customer Service.


"who needs padding when you can have quality over quantity? more isn't always better." just my 2 cents on post count padders.-----

[Edited last by TonyD on August 13, 2001 at 11:51 PM]