Plasmadocs! Feedback needed. (1 Viewer)

Anthony:

You have some great prices for sure. Hopefully our members can take advantage of your package deals. Can you put something together if call and say they are from HTF?

Parker

warranty information on your site would be great. It would be helpful as well to list if your and authorized dealer of each product.

Sorry I guess I didn't scroll down far enough to see the sign on your main page. I was just clicking though some of the products and some of them did list warranty information and some did not. Particularly the Denon Avr 1083. I also went to denon.com and your not listed as an authorized e-tailor. http://www.usa.denon.com/dealers/dealers.asp?l=2#ETAIL

Some of the products (like the scalers) don't have the "more info" link so you cant actually see the warranty information, unless I am missing something.

I think you really need to contact Denon and get your site listed as an authorized dealer. It would just make people more comfortable I think. Then again I am very mistrusting by nature.

Denon does not list us as an authorized consumer electronics dealer (http://www.usa.denon.com) because we do not sell consumer versions of Denon equipment such as the 3805 or 2805 models. We only sell the higher line Denon-Marantz PRO models (http://www.d-mpro.com/users/folder.asp) most with built in RS-232 Crestron interfaces for whole house integration. They will be controllable from our new HTPC's that we will be coming out with. These are not part of the Denon consumer line. Many do not know about the AVR-1083P for example but they are basically denon consumer units with added features not found in the consumer line.

Anyone who is on-line who sells the Denon line cannot sell the consumer versions unless they are on that list you saw. All of those companies are multi-million dollar giants that have been around for years. Most have to sell thousands of units or be invited to sell those units by the company directly. Anyone who is on-line who claims to be an authorized consumer electronics dealer and is not on that list is completely unauthorized and will be sued. Many companies do not list their "unauthorized status" and don't even list a warranty as they do not have one, or even worse they sidestep the issue saying that the the item includes a USA warranty. What they don't tell you is that Denon will not honor it. Many obtain them from gray market sources and destroy the serial numbers on the units to prevent tracking back to the disreputable distributor who sold it to them. Denon is VERY, VERY serious about unauthorized selling. All of our equipment is the Denon-Marantz PRO Line you will find at http://www.d-mpro.com/users/folder.asp. Most if not all of our Denon and Marantz equipment is sent DIRECTLY from the Denon warehouse to the consumer that will prove our authenticity .

It is hard being the new kid on the block and for people to trust you. We thought long and hard before we set out to cater to a better clientele base of people. It is because of our integrity that we were the only company trusted enough to sell many brands online, like our new Ascend Acoustics brand we will have up in combination with the brand new, category crushing SVS PB10-ISD sub. We are the only company that has this combination and we feel it is an incredible mating at that. It is because of our integrity that many have allowed us to sell their equipment online as we are a bunch of enthusiast doctors and not some riff-raff selling gray market items. Ask any of our customers and they will tell you, we bend over backwards to help and make the customer happy. Most of our sales have been word of mouth and our catering to the great people of the HTF. We have lots planned in the future. Stay tuned!

To answer your questions, the Denon units have 1 yr warranty with extended warranties available from Philips up to 5 yrs. for some reson I also cannot find it in the PDF files but it is listed on the receiver's page at the bottom. The Focus Enhancement Scalers have a 2 yr warranty (see page 7 of the manual). This is also listed on the bottom of the Scaler's pages.

If there are any questions we have zero problems providing contact information of our distributors who will verify our standing in a particular company. Some of our manufacturers are on our bulletin board system to answer your questions directly about their products. We even have our own representatives with some companies set up just for us. I often talk personally to the owners of our exclusive equipment and have excellent relationships with many of them as do many here at the HTF. References are not a problem should you require. Even though we may not be listed as an "authorized" dealer on some company's websites, many are putting us on a probationary period to see if we meet their criteria and are monitoring us. Many times, only their very best and highest volume dealers are listed on their website to obtain traffic from those sales. Many times we have to adhere to MAP pricing guideline and even not be able to sell an item directly online that requires people to call to obtain prices and sales. Only that way can we gather enough trust and build relationships to the point we will be allowed to sell directly online with some manufacturers. It is a rough game of integrity out there with many companies disallowing online sales due to poor retailers selling things too cheap and beguiling the public. We are not one of them.

We ask that you be careful wherever you buy to make sure you are buying from legitimate dealers because some items and dealers may not be as they seem. Being a pillar of trust in the HT community is hard. Only with time and familiarity will most understand. We just hope many are not burned on the way by bad and dishonest retailers that make our lives miserable. We are trying to prevent that with our "buyer alert section" in our bbs.

Hope we answered your questions. Happy Halloween...BOOO!

If anyone else would like to ask a question please direct your questions to [email protected] and a specialist will answer you back promptly...THANKS!

I went to look at DVD players and line conditioners (just to see what you had). Only 2 Denon DVD players were listed and no line conditioners. But it says you carry Panamax and Monster line conditioners, and also Marantz, Panasonic, Sony, DVD players. ?? Do you also carry Pioneer DVD players? You do carry displays by them.

One other suggestion, you could get rid of that initial pg to your web site. Just go right to the shopping pg.

You have a PM.

Ditch the splash page you have at the start and the flash site. If people don't know what type of computer they have they my not enter your site. Also there are to many choices at the start and people that use broadband use a cable or DLS modem so what link should they click the broadband link or the modem link???? Keep it simple.

Anthony, it would be nice to see altitude rating on applicable plasma panels and/or make a special section listing higher altitude displays (6000-10000ft range). Since LCD panels are not altitude dependant, I would love to see the newer Sharp and Samsung 1080i/p compatible LCD panels listed.

We have altitude sets, just we have not posted them. I can send you a private list come Monday after I confirm with our distributors . Someone had called about the 60" Zenith we had on sale for a Colorado resident, was that you? . I remember I told the gentleman that I had to check but he never left a number. I found out some 10 minutes later that a unit was available but some $2-3000 more than one in stock bringing the price up to about $9999 shipped I think which is still an amazing deal.

Off the top of my head we have the Sony PFM42V1A 42" EDTV in Black and Silver that come to mind. NEC makes some high altitude sets I believe. Many of them are special order. Not many people have inquired lately, honestly. I will have to put up some more info about the sets that we have but manufacturers usually have specific special order models for sale not normally stocked.

We deal with many distributors and I just mailed about 4 of them right now for confirmation on stock on hand and special order items. I will have a list for your shortly and will make notation of the ones listed We have over 100 plasma sets for sale and most aren't listed. So if you want a specific piece of merchandise let us know

OH BTW do you mean these

LC45-GX6U
http://www.plasmadocs.com/v-web/stor...products_id=81

LC37-G6DU
http://www.plasmadocs.com/v-web/stor...products_id=82

LC32-GD6U
http://www.plasmadocs.com/v-web/stor...products_id=83

We have more models just no time to put them up.
Like:


Sharp LC30HV4U
SHARP LC37G4U
SHARP LC37GD4U
SHARP LC45GD4U

Your web page is way to confusing to look at. Definitely loose the splash screen and go straight to the store. Loose the pizzazz, and opt for K.I.S.S (Keep it simple stupid). I have a 4 Mbit/s connection and have no problem downloading pizzazz. But your page has a little to much pizzazz and no Info.

You have way too many boxes with pictures of stuff I don’t want to see. There are two boxes of specials or combos on every link – loose this.

Plasmadocs.com suggests you are the kings of plasma. Looking at your page I only saw 10. There are so many other boxes and such I didn’t realize there were two more pages of plasma’s.

You say you have all these brand of DVD players with tons of models- your web page shows two models.

Cables – your web page = none

Line conditioners - your web page = none

Screens - your web page = none

Media Boxes - your web page = none

If you want us to buy products from you at great prices we have to know what you’re selling. We at HTF (52,000 members) know we can contact you, but the rest of the Internet (201 million in the US) doesn’t know this.

There should be further search options to quickly narrow-down your selection of displays. Such as by resolution (480, 720, 1080), or by screen size. Currently there just seems to be all the available stres jumbled together.

Looks like you are a great company to do business with.

The website looks too cluttered and 'WHOA!' - Crutchfield is perfect in terms of their site setup. Clean, clear pages, tons of information, etc.

For example, upon going to the speaker section, it takes a minuite to understand what is going on.

Maybe have the brand links there (people who know what they want can go right to it), but have categories so you can browse products easier.

The detailed information (when you select a product) seems kinda unorganized. Again, Crutchfield is a great template for this. They have a TON of info on the products, but it is clean and clear.

Keep it up!!!