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Suggested change to BB "Reward Zone" program...


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4 replies to this topic

#1 of 5 OFFLINE   EricSchulz

EricSchulz

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Posted August 19 2004 - 02:33 AM

My local Best Buy is just two stores away from Barnes and Noble and I tend to take a "browsing trip" to both at least once a week. After a while, something sank in about the Reward Zone membership I occasionally use (I bought a TV last year, so the membership was basically free). Why is it that most "frequent buyer" programs (like those at B&N and Waldenbooks) give you a 10% discount on most purchases IN ADDITION TO the reward certificates that you earn? Even if Best Buy only applied this to music and DVDs (which is mostly what I buy there) it would be a perk that would increase my buying there tremendously! So, I suggested it when I filled out one of those online survey reciepts things and I also shot off an email to the "Contact Us" link at the Reward Zone! I will keep you posted as to any response I get...and feel free to email Best Buy with you comments too!

#2 of 5 OFFLINE   EricSchulz

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Posted August 23 2004 - 02:36 PM

I received a response today from "Lisa" with Customer Service. She's passing on my suggestion to the Marketing Department and thanked me for my comments. I won't hold my breath waiting for a response of a change in the program.

#3 of 5 OFFLINE   MarkDude

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Posted September 02 2004 - 07:34 PM

Well, you got your wish: a change in the RZ program! Too bad this change is that you need to spend more money to earn certificates and you don't get points for any amount of applicable mail-in rebates. See what your e-mail did?? Posted Image

--Mark--

#4 of 5 OFFLINE   EricSchulz

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Posted September 03 2004 - 09:17 AM

Yeah, but wait until they get my NEXT email regarding the change to the program! Posted Image

#5 of 5 OFFLINE   Mike Boniferro

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Posted September 25 2004 - 04:10 PM

That kind of program for DVDs and CDs seems unlikely. Talking to people who work in music shop and big box, they generally make next to nothing on software (between losing a small ammount and making 10%), so it really wouldn't make sense from a business point of view....




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