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Whose been served?


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73 replies to this topic

#1 of 74 OFFLINE   Van Patton

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Posted May 05 2004 - 02:01 PM

Lol....ok, well I just got a job as a server at the Olive Garden. This is my first time serving and was wondering if some experienced pros here could give a brother a little advice on ways to be a better server/waiter. I'd love any advice. Especially cause it will go towards a bigger tip!!! lol. Thanks guys.

#2 of 74 OFFLINE   Brad Porter

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Posted May 05 2004 - 02:05 PM

It would help the tip situation if you were a highly attractive woman who flirts. So you might want to work on that. Posted Image

Brad
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#3 of 74 OFFLINE   Van Patton

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Posted May 05 2004 - 02:14 PM

well


maybe we can reverse roles and I can be the highly attractive male who flirts with the highly attractive females. No tip would be needed then other than 7 digits. lol.

#4 of 74 OFFLINE   Bryan X

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Posted May 05 2004 - 02:14 PM

I'll second what Brad said. Posted Image

#5 of 74 OFFLINE   Mark Romero

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Posted May 05 2004 - 02:46 PM

Keep drinks filled, ask them if they need more bread/salad. Multitask. Pay attention. Handle more than just one table. Realize that I came in before that other table therefore I should get my bread first.

#6 of 74 OFFLINE   Keith Mickunas

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Posted May 05 2004 - 02:50 PM

I read an article a while back on how to get better tips, IANAW though. I recall a few of the suggestions. Such as when you bring the bill, if you give out mints be sure and bring enough for everyone, or perhaps even two. I think it also suggested to give a few, then reach into your apron pocket and get a few more, like you're going above and beyond. It also suggested crouching down at the table, bringing yourself closer to their height, it seems friendlier.

It also suggested touching the customer on the shoulder when appropriate, but that probably works only for girls.

Since you're going to be at Olive Garden, I highly recommend you keep a close eye on the bread sticks and drinks, basically anything that gives free refills. I really like it when my drink is refilled before I need it. I also prefer getting a new glass if they're not pouring from a pitcher, rather than having to give up my drink and wait for it to return.

Oh yeah, and becoming a cute girl couldn't hurt. Posted Image

#7 of 74 OFFLINE   Philip_G

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Posted May 05 2004 - 03:12 PM

Quote:
It also suggested touching the customer on the shoulder when appropriate, but that probably works only for girls.

Oh, noooo no touching. This would be a very very bad thing to me, your tip would get cut in half.
I think the best advice you can get is from other HTF'ers just by asking what they prefer.
I'm easy, if you're friendly, keep my glass full, and don't pester me too much you're about guaranteed 20%
Big points for leaving me a fresh drink before mine is empty, come back and get the other empty glass later.

#8 of 74 OFFLINE   DonRoeber

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Posted May 05 2004 - 04:29 PM

I can't stand it when the waitress makes up cute nicknames. Hon, stuff like that. Grates on my nerves.
Luckily, right at that moment, an unconscious Argentinean fell through my roof.

He was quickly joined by a dwarf dressed as a nun.

#9 of 74 OFFLINE   Malcolm R

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Posted May 05 2004 - 04:36 PM

As others have said...drinks, drinks, drinks. Keep 'em full. I HATE running dry when eating out because you know that those servers who let you run dry in the first place will never be seen again until you've choked down the rest of your meal. This is usually why I'll order my drink, plus a glass of water as backup (if water isn't automatically served).

And as Mark says, greet the tables in the order they were seated. It doesn't bother me so much, but I know my Mother HATES it when a table that came in after us is greeted first. She used to be a waitress when younger. I don't know how many times I've heard, "When I worked as a waitress, I never...." Posted Image Posted Image

Don't make me wait 20 minutes after I'm done eating for the check, either. And when you pick up the check and money/card, don't take another 20 minutes to return with change/credit slip. Usually, when I'm done eating, I'm ready to go. The longer I sit waiting for the check/change, the more your tip potentially shrinks depending on how much of a hurry I'm in.

Friendly is OK, but don't do anything that comes across as overly "familiar." I was at the Outback Steakhouse one time and the server actually asked me to push over in the booth so he could sit down beside me to take our order. Very creepy. I'd also veto any sort of touching.

Oh, and if our party orders an appetizer/salad, please try and time the entrees so that we have a chance to finish the first course. We were at Applebee's one time and ordered salads (which cost extra, too) with dinner. It took nearly 20 minutes for the salads to be brought out, then about 5 minutes after that the entrees were brought out. By the time we finished our salads, the entrees were cold. It was not a pleasant meal.
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#10 of 74 OFFLINE   Philip_G

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Posted May 05 2004 - 05:07 PM

Quote:
Don't make me wait 20 minutes after I'm done eating for the check, either. And when you pick up the check and money/card, don't take another 20 minutes to return with change/credit slip. Usually, when I'm done eating, I'm ready to go. The longer I sit waiting for the check/change, the more your tip potentially shrinks depending on how much of a hurry I'm in.

Good advice, I feel the same way.
In fact, half the time I have the card out by the time they bring the check heheh.

#11 of 74 OFFLINE   Ricardo C

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Posted May 05 2004 - 07:55 PM

Prompt, polite, discreet service. That's all I ask. In return, I'll be equally polite, and genereous with my tip.

Overbearingly "nice" waiters are just as bad as neglectful ones.

If you want advice from fellow waiters/waitresess, try bitterwaitress.com. Just don't copy the sense of entitlement regarding tip %. Shitty service WILL earn you 0% from me, and many others.

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#12 of 74 OFFLINE   JustinCleveland

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Posted May 05 2004 - 10:00 PM

I give big tips to people who are cool. You bullshit with me, for a couple of seconds (even if you're busy) and make yourself personable, I'll take care of you. If you're friendly, and smile (but genuine, don't fake it we can tell) you'll be well received.

#13 of 74 OFFLINE   Philip_G

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Posted May 05 2004 - 10:02 PM

man, that site is irritating.

Quote:
Finally, as he check always is $9.52, he proceeds to leave a $1.50 tip. Why do i want to get him refills and proceed to his every specification if he is going to leave that shitty tip. He has big balls for that. Especially if you go in there more than once a week. I think that kind of tip is ignorant and insulting. I would rather be stiffed.

Complaining at a 15% tip..

#14 of 74 OFFLINE   Ricardo C

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Posted May 05 2004 - 10:20 PM

Yeah, it seems they think 20% should be the bare minimum.
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#15 of 74 OFFLINE   Philip_G

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Posted May 05 2004 - 10:25 PM

What is it like in Venezuela?
are waitstaff paid nearly nothing by the employer and working for mostly tips there as well?

#16 of 74 OFFLINE   Ricardo C

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Posted May 05 2004 - 10:32 PM

Waiters here get minimum wage in some places, in others they get paid by the hour. In either case, though, it's customary to tip. There's no "expected" amount, but most people tip 10-15%.
Man, an hour wasted on this sig! Thanks, Toshiba! :P

#17 of 74 OFFLINE   Philip_G

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Posted May 05 2004 - 10:37 PM

I see. It's always interesting in other countries.
I had always heard people don't tip well in the UK, or often not at all (from a friend that grew up in the UK)
I left a guy a few euros on a cheap meal and he seemed pissed Posted Image

this did make me laugh
Quote:
Here's a quick list of paltry shit I've received instead of a tip:


A tin of mints, shaped like those little fish outspoken Christians slap on the back of their cars. You know what Jesus would do? He'd give me a tip and not think some stupid mints were going to help cover my rent.

Posted Image
OK I'll quit before dragging this further off course

#18 of 74 OFFLINE   BrettB

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Posted May 06 2004 - 02:37 AM

The largest tip I've ever given was at an Olive Garden. The server managed to get my plate to the table but something went terribly wrong as he tried to deliver my wife's meal. Most of it ended up on the floor but my wife ended up wearing a fair amount.

The manager came around and told us we were eating for free. We felt bad for the server and since we weren't paying for the meal we left him a hefty tip.

***Use this technique at your own risk***

Posted Image

#19 of 74 OFFLINE   Garrett Lundy

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Posted May 06 2004 - 03:05 AM

Posted Image You're supposed to tip same-sex servers!!! Posted Image



J/K!Posted Image


I have 2 standard tips: 0% for shitty service, and 15% for most everything else.
"Did you know that more people are murdered at 92 degrees Fahrenheit than any other temperature? I read an article once. Lower temperatures, people are easy-going, over 92 and it's too hot to move, but just 92, people get irritable."

#20 of 74 ONLINE   Scott Merryfield

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Posted May 06 2004 - 04:28 AM

As others have said, get the bill out promptly at the end of the meal. Nothing bugs me more than having to make another waiter/waitress track you down for the bill. Also, if you ask how everything was and I have a complaint, acknowledge the complaint and try to do something about it. If I just get a blank stare, I figure you really didn't care if everything was okay and therefore shouldn't have bothered to ask.

As for tipping, it takes a lot to piss me off, but when it does happen I never leave 0%. I leave a very small amount, just to make sure the waiter/waitress knows I simply didn't forget the tip. Normally I leave close to 20%, but I have left 25 cents on a $50 bill once when both the waitress and her manager really pissed me off over a situation (plus, we've never gone back).


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