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Need help with TotalActionUniverse.com


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3 replies to this topic

#1 of 4 OFFLINE   Ryan Seah

Ryan Seah

    Auditioning



  • 5 posts
  • Join Date: Aug 26 2002

Posted February 11 2004 - 12:41 AM

Not sure if this is the correct place but here goes... Not sure if any of you guys buy your DVDs from there, but up till recently, I used to get my weekly fix of DVDs from them. However, recently, some of their orders shipped on October have yet to reach me, while other orders from last year remain unfulfilled. I finally gave up waiting and wrote many emails to them asking them for refunds on the orders that I never received, and to cancel any outstanding orders with them so that I can order from other websites. However, after repeated emails, I have gotten absolutely no response from them. The trouble now is that I live in Singapore, and so I was wondering if there was any way in which I could seek some form of recourse against them? Any ideas, guys? I'm just so tired of this whole fiasco...

#2 of 4 OFFLINE   Michael Reuben

Michael Reuben

    Studio Mogul



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Posted February 11 2004 - 04:03 AM


It doesn't belong in Software, but I'll move it to Retail and Wholesale Vendors Feedback.

M.
COMPLETE list of my disc reviews.       HTF Rules / 200920102011 Film Lists

#3 of 4 OFFLINE   TheLongshot

TheLongshot

    Producer



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Posted February 11 2004 - 05:33 AM

In my one dealing with them, I found the best way to deal with them is to call them. Obviously, you got a problem being in Singapore, but they never responded to my E-Mails either. It took a phone call to set things right. Jason

#4 of 4 OFFLINE   BrianP

BrianP

    Supporting Actor



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Posted February 12 2004 - 04:46 AM

Sounds like your not the only one having problems with Total Action Universe. There is a thread at DVDTalk with the same complaints of not receiving DVDs or being able to contact customer service.

http://www.dvdtalk.c....hreadid=333221




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