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#1 of 1 OFFLINE   Jeff Ulmer

Jeff Ulmer

    Producer



  • 5,593 posts
  • Join Date: Aug 23 1998

Posted January 08 2004 - 09:02 AM

I placed an order through this website at the beginning of December for a book that was supposed to be in stock. The site charges your credit card immediately.

The item turned out to be the wrong thing, so I cancelled the order before it shipped, at which time the company replied that they would be charging me a $3 fee for cancelling the order. Nowhere on their website does it mention a cancellation fee - in fact they have a full money back policy (less shipping) for shipped items. I protested the fee (which amounted to over 25% of the order) since the item never shipped, and to date the company has not refunded my money.

Be warned, lest you end as I.