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OPERA recalled! Here's how to get a replacement!


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#1 of 23 Matt_Stevens

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Posted September 18 2001 - 09:17 AM

They send you the DVD only. You keep the case.
www.anchorbayentertainment.com/opera/

Just tried it and it refuses to go through unless you fill out ever section, even if that section does not apply. Brilliant. Posted Image


[Edited last by Matt_Stevens on September 18, 2001 at 04:22 PM]

#2 of 23 Matthew Chmiel

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Posted September 18 2001 - 10:13 AM

Done. I put in a - with the other 2 address sections I didn't need to use.

My copy is still playing fine, but who knows when people have been reporting that after they've played it with no problems, the 2nd (and/or more) times they play the disc, the problems begin to happen.

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#3 of 23 Roger Mathus

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Posted September 18 2001 - 11:08 AM

Matthew, that it indeed what I experienced. I have had two discs that played fine at first but crapped out when tried about 5 days later. The problem, in both cases, started at Chapter 13 (about 2 minutes into chapter) and can be repeated. Thanks for the tip on how to use the Anchor Bay form.

#4 of 23 Matthew Chmiel

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Posted September 18 2001 - 11:13 AM

And let the problems on the disc begin. UGH.

During chapters 16 and 17, the disc started to crap out, but when it got to chapter 18, everything was fine.

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#5 of 23 Wes Ray

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Posted September 18 2001 - 11:39 AM

So, what do we do with the discs that we have that don't work?

#6 of 23 Matthew Chmiel

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Posted September 18 2001 - 11:42 AM

Wes, I'm guessing you keep them. What could AB do with tons of defective discs?

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#7 of 23 Matt_Stevens

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Posted September 18 2001 - 12:21 PM

Coasters. Posted Image

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#8 of 23 DanL

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Posted September 18 2001 - 12:22 PM

Doesn't this just mean that ANYONE can say they got a defective copy and get a free movie? How are they intending to verify this, if at all?
That aside, this brings up the issue, can DVDs be recycled? (and I mean, in terms of the physicial disc itself)
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#9 of 23 Andrew Cybulska

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Posted September 18 2001 - 01:58 PM

That's the question I asked Michael Felsher of Anchor Bay during the chat tonight, he responded:

We took that into account Andrew, and we will be keeping a close eye on that potential problem. This was determined the best and most efficient way of handling this situation, and also caused the least amount of extra work for the consumers affected.

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#10 of 23 Robert Spalding

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Posted September 18 2001 - 02:58 PM

I really hope that in light of this last week's events, that no one tries to take advantage of such a great company. I'm just surprised I actually found a copy of this great movie at Target of all places.

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#11 of 23 AdrianJ

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Posted September 18 2001 - 03:09 PM

Well, I just put in for my new disk. As a side note, you can just put spaces in the other 2 Address fields that you don't need. Kind of sloppy HTML programming, but I'm sure it was done in a hurry.

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#12 of 23 Gregory Pauswinski

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Posted September 18 2001 - 03:17 PM

Thanks Anchor Bay!!

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#13 of 23 Steve Schaffer

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Posted September 18 2001 - 03:31 PM

I screwed up and repeated my street address in the extra spaces. Hope I don't get 3 replacement copies--the guilt would kill me.

I think Anchor Bay deserves some praise for the way they're handling this.

Quite a contrast to Universal's runaraound re JP.

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#14 of 23 Mark_TS

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Posted September 18 2001 - 04:45 PM

...this is why I think that except for maybe FOX, AB is the greatest!
in spite of their mistakes...
Just rec'd my LE today, and having never seen it, Im just blown away...

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#15 of 23 Kevin M

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Posted September 18 2001 - 10:49 PM

quote:
I really hope that in light of this last week's events, that no one tries to take advantage of such a great company.[/quote]

I guess your heart's in the right place but, honestly what do the horrible "events" of last week have to do with this topic of returning DVD's?
Slightly inappropriate I would say, nothing huge mind you but not really needed in this topic.

However that's just my opinion & it's no biggy.

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#16 of 23 Roger Mathus

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Posted September 18 2001 - 11:18 PM

What about people unlucky enought to have two bad copies??? Anchor says only one per household!!!!!!

#17 of 23 Matt_Stevens

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Posted September 19 2001 - 01:00 AM

Those will have to go back to the retailer, I'd guess. Oh well. I wonder how the discs will be mailed out?

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#18 of 23 DanL

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Posted September 19 2001 - 05:04 AM

You could also just have a friend do the second copy for you and get it sent to their house. It would relieve you of the headache of dealing with a store, and it wouldn't be dishonest or anything if your eally did buy two copies.
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#19 of 23 Aryn Leroux

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Posted September 19 2001 - 05:13 AM

i can't get it to submit at all on there website jus keeps telling me All fields are required. Please correct and re-submit. Even when i have all field's filled out. anyone else having the same problem ?




#20 of 23 Kenneth English

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Posted September 19 2001 - 05:45 AM

Aryn,

Same problem here. Even when I type something in every field it comes back with the error message. Posted Image