Posted December 25 2003 - 02:33 AM
| David, |
Then his beef should be with Best Buy and not Image.
Maybe. I was considering that when Randy said it.
My thought, though, is that they are "in cahoots with each other" on this. If, as Image said in their letter, the deal was "to get the rebate immediately, instead of waiting for a mail-in redemption", then Image should have worked with Best Buy to make sure that this meaning was clear.
If Image didn't communicate this intention to BB beforehand (that the mail-in rebate wouldn't be honored to those that were issued $20 giftcards), then of course the fault is entirely Image's.
If Image communicated it to BB, but left execution 100% in BB's hands, then that might have been stupid on Image's part since it now makes them look like the bad guy for refusing to honor the rebate.
On the other hand, perhaps it was never Image's intention to do things this way, and you've just got a reckless kid in the rebate center who decided this rule on his own, without checking with Image's policy makers about it. "It made sense at the time", yeah?
In any case, George is within his rights to pursue this question, since there is reasonable doubt. He should pursue it with both companies before giving up, but it makes sense to start with the company that turned him down, which is Image.
It also is laudable of George to take the time and communicate to others what his experience was, so that there are no suprises for others when they get the same response. It's also a good test to see if other people get treated differently. And it's natural for him to express his upsetness along the way.