Posted November 30 2003 - 04:10 AM
| Quick question: How long does it take to get the second email that confirms your order? I got the second email for my second order quickly but I have yet to receive a second email for my first (and most important) order. I sent them an email but haven't hear back. Also, my first order isn't showing up under my order status at the website. Should I be worried? I don't want to order again in fear of getting two duplicate orders. |
So there are three e-mails you should get each time you place an order. The first one should arrive promptly. The second one should take no more than 24 hours to receive. Got mine in about 12 hours. It confirms what you ordered, that your credit card is valid, and that all the items are in stock. The third one (which I haven't received yet since ordering late last night) is a shipping confirmation e-mail. They send it when your items have been shipped. I'm expecting one soon, as I paid for the 2-day shipping option.
If it has taken more than 24 hours for your order to show up on the website in your account info, there is a problem. Especially if a later order you made already appears.