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Terrible Sustomer Service From Splashdvd


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#1 of 2 OFFLINE   Anthony Neilson

Anthony Neilson

    Screenwriter



  • 1,020 posts
  • Join Date: May 26 2003
  • Real Name:Anthony
  • LocationLondon

Posted October 06 2003 - 02:45 AM

You may be tempted by SplashDVD's low prices. Don't be.
The DVD's take weeks (sometimes months) to arrive.

I knew this, having used them before, but decided to order a couple of discs that I wasn't too bothered about receiving quickly.
However, there was a bit of a mixup with my credit card (which they wasted no time informing me of) and I sent them an e-mail asking them to clarify the situation.I then got two contradictory e-mails - one implying the order hadn't gone through, the other (the first) saying it was awaiting dispatch.
Two weeks and four e-mails later I've heard absolutely nothing back, so now I don't know whether the discs are coming or not.I've cancelled the order but - needless to say - have received no confirmation of this request.

Cheap prices. Exceptionally slow delivery. No reply to e-mails. You have been warned.

P.S I know the thread says SUSTOMER services, but I don't know how to fix it !
I've been going to bed early . . .

#2 of 2 OFFLINE   Jeff_HR

Jeff_HR

    Producer



  • 3,596 posts
  • Join Date: Jun 15 2001

Posted December 30 2003 - 03:56 AM

A moderator can fix it. Thanks for the heads up!
Cogito, Ergo Sum
My DVD Library / The BLOOD is the Life!
Pioneer Elite PRO PDP-111FD - 2/28/2009