Here is a copy of a fax I sent them today.
| This fax is for the Owners & Business managers: |
For the past three weeks, I have Called your 1-800-624-3078 number, and continually, your customer service representative extension lines have been busy for a total of 40 calls - placed at different times and on different days. Couldn't even get in line for a call to HOLD! The recording that answers about an unusual amount of calls should definitely now be changed to the "USUAL" volume of calls.
The rare times I have gotten through to tell your polite customer service representatives about early billings and discs not yet released, or discs that you show you have "IN STOCK" but have not shipped in a timely manner (or at all?), and now just NOT being able to CONTACT DVD PLANET - makes even notifying the people in charge impossible.
My E-MAIL has been unconfirmed (tried this the last 2 days), and your fax # 1-714-892-8369 has also been BUSY (last week).
I'M TALKING THREE WEEKS PEOPLE!
I've been a customer of DVD Planet since Ken Crane expanded his business, and I have spent thousands of dollars on orders from you. Currently I have 65 pre-orders pending, and recently, because of your lack of business communications, your forcing me to look elsewhere to place orders.
This has been a long time venture with you, and sadly unless resolved, I may have to also face the arduous task of reordering my existing pre-orders elsewhere.
Work with me people - Please communicate.