but with a different subject line. I figured I would post this here for those who just browse subject lines.
Logitech does have a fix for the hiss problem and they have admitted the problem, just not publicly.
Here is the link this came from and what to do:
| Z-680 Hiss Addressed |
Logitech knows about the problem. Now find out what they're doing about it.
January 23, 2003 - I get two kinds of emails about the Logitech Z-680s. The first kind comes from people going bananas over the system - really loving them. The second kind comes from people digging the system but not digging the low hiss that accompanies it. I should have reviewed the speakers in a quieter environment than IGN. At home I would have noticed the slightest imperfection, but even when it's quiet at the office there's much ambient sound, i.e. air conditioning, that is inescapable. Don't get me wrong, the speakers offer tremendous sound reproduction, awesome power, and tons of features. However, some of them do hiss. It's noticeable when no signal is going through the speakers. It disappears with any music, but if you simply turn them without a source you might hear a hiss.
Logitech hadn't exactly been dodging the issue, but they hadn't declared an official position on the issue either. Today, however, I spoke directly to Public Relations for Logitech's Audio Division to get an answer. My contact was very forthcoming in response:
The "hiss" issue is a known problem that can affect the Digital SoundTouch Control Center of the Z-680, specific to the 1.03 version of the Control Center's ROM.
We are actively working on a fix that should be available to customers by the end of January. Our customer support staff has been given a series of troubleshooting steps to determine if the Control Center is affected by the hiss issue. If customers are experiencing a higher than normal level of hiss, they should contact our customer support staff, so it can be determined if it is indeed the Control Center.
For affected customers, Logitech will replace the Control Center with an updated unit at Logitech's expense. (This is for both EU and US customers). Logitech is dedicated to providing the best possible product experience for all of our customers.
Logitech was careful to mention that the announcement wad relevant to both US and European consumers. There's been a rumor circulating that Logitech was simply replacing all Control Centers for Europeans. This is not entirely true. You US users can rest assured that Logitech is on your side as well.
I hope this answers questions for you 680 owners.
-- M. Wiley