1. Guest,
    If you need help getting to know Xenforo, please see our guide here. If you have feedback or questions, please post those here.
    Dismiss Notice

Xfinity X1 compatibility with sound bar

Discussion in 'AV Receivers' started by jprice9301, Jul 21, 2013.

  1. jprice9301

    jprice9301 New User

    Joined:
    Jul 21, 2013
    Messages:
    2
    Likes Received:
    0
    Real Name:
    Jen
    We had the new x1 box installed and are having issues with our panasonic HTB550 sound bar. When the stereo is on the sound cuts out to the speakers randomly, while the subwoofer continues to work. This only happens when watching live tv or on demand, not when watching the DVR. I have tried every way of wiring the system, including optical only connection between the x1 and the soundbar but the problem still exists. Comcast came out yesterday and installed a new box and basically said there was a compatiblity issue with my stereo and to get a new one. They couldn't tell me which systems would be compatible. We have the sound bar wall mounted as two speakers on either side of the tv above the fireplace and I really don't want to have to reconfigure this. Any suggestions???
     
  2. schan1269

    schan1269 HTF Expert
    HW Reviewer

    Joined:
    Jul 4, 2012
    Messages:
    17,038
    Likes Received:
    894
    Location:
    Chicago-ish/NW Indiana
    Real Name:
    Sam
    Audio drops out when you run...X1 hdmi 550 hdmi tvAnd...X1 hdmi tvX1 optical 550Does the tv, when it produces audio, cut out(or have you not tried?)?
     
  3. jprice9301

    jprice9301 New User

    Joined:
    Jul 21, 2013
    Messages:
    2
    Likes Received:
    0
    Real Name:
    Jen
    Yes it drops out for both. If the 550 is turned off, the TV audio works fine. I just tried x1 hdmi to tv and then optical from the tv to the 550. So far it hasn't cut out, but sometimes it takes awhile for it to do so. Fingers crossed:) This isn't the optimal way to run the sound since I can't run the DVD player through the 550 and can't see the volume bar on the tv for the 550 audio.
     
  4. schan1269

    schan1269 HTF Expert
    HW Reviewer

    Joined:
    Jul 4, 2012
    Messages:
    17,038
    Likes Received:
    894
    Location:
    Chicago-ish/NW Indiana
    Real Name:
    Sam
    If the sound cuts out via the Tv(whether "it" or toslinked back to the 550) it is a Comcast problem.That is your checks and balances. If it cuts out "no matter how you run the x1"...
     

Share This Page