XBox360 and the "Red Circle of Death" (aka: "three red lights") (1 Viewer)

[TomK]

Here's my story: Original release 360
* 2 months ago RCoD
* called tech support, box out of warranty have to pay to have it fixed, I'll pass
* sat on the shelf for a few weeks so I figure I'll open it up and take a look, there is no warranty - nothing to lose. Take a look inside, don't do anything, close it up and put it back on the shelf.
* a few weeks later Micro$oft decides to fix these
* call tech support - they send a box
* two weeks later I get it back - NOT repaired - with a nasty gram inside about voiding the warranty because it's been opened
* call tech support back explaining that there was no warranty on it when I opened it and they should still be honoring the faulty problem repair
* nope, they say they have "No policy" for this and they won't repair it.

So I'm out the (over) price that I paid for it with no recourse. No more Micro$oft hardware ever in my household.

Thanks,
Tom

 

[Patrick_S]

Not with the BB replacement plan.

 

[Jimi C]

The one I just got from them last month is now dead. I just received my new return box in the mail. Here we go again... ugh. I probably used it a total of 10 times and only for watching hd dvds.

 

[ScottJH]

I had the BB replacement plan and didn't send my HDD in with my unit.

 

[Shawn.F]

Bought mine at the end of March '06, died on me eight months later (the dreaded Red Circles of Death). Sent it in to be repaired...and what did I get in return? A reconditioned unit that had an older manufacture date than the one I had originally bought! I sent a very angry email to Micro$oft, but never got a reply. So far, it's behaved (although I barely use it), but I'm still miffed about getting a second-hand unit to replace the one I dished out four hundred bucks for less than a year before.

Way to go, Microsoft. Morons.

 

[Jimi C]

You seriously expected a brand new never before used replacement for your 8month old used xbox? If they sent everyone a new unit there would be a huge xbox landfill somewhere.

 

[Fred333]

I sent my back about a week ago. It died during online play.

 

[Wyz_sub10]

I have to say I'm surprised that so many units had problems.

Wow...you know, the original Xbox got absolutely hammered in the marketplace. The 360, however, looked like a stoke of genius - first to market, expanded Xbox Live, excellent pricing vis-a-vis the PS3, options vs. manadatory, lower production costs, *and* developer commitments.

And they actually looked like they'd be putting a massive hurt on Sony.

Then, in true MS fashion, they screwed up royally and decide to throw money at the problem.

Damn.