1. Guest,
    If you need help getting to know Xenforo, please see our guide here. If you have feedback or questions, please post those here.
    Dismiss Notice

What Disney Treasures title are we sending discs back for replacement?

Discussion in 'DVD' started by Ronald Epstein, Sep 19, 2007.

  1. Ronald Epstein

    Ronald Epstein Administrator
    Owner

    Joined:
    Jul 3, 1997
    Messages:
    44,714
    Likes Received:
    3,679
    Real Name:
    Ronald Epstein
    This is going to seem like an odd question, but with so much on
    my mind these days, I am drawing a blank.

    I just received a mailer label to send back a Walt Disney Treasures
    title that I called about a few weeks ago.

    Thing is, I forgot which one it was and what disc(s) were affected.

    I *think* it was a Silly Symphonies title but I am not sure.

    Can someone remind me what title I should be looking at in my
    collection? I was discussing this replacement process with many
    of you in a recent thread.

    The form is asking for the DVD(s) to be returned in their case.
    I take it I don't have to return the packaging?

    Thanks for the help!
     
  2. ScottR

    ScottR Well-Known Member

    Joined:
    Apr 1, 2000
    Messages:
    2,650
    Likes Received:
    0
    Ron, the correct tin is the More Silly Symphonies set from last year (or Vol. 2 as some call it.) Both discs should be returned. But do not return the packaging. Just put the discs in an envelope. Hope this helps!
     
  3. Ronald Epstein

    Ronald Epstein Administrator
    Owner

    Joined:
    Jul 3, 1997
    Messages:
    44,714
    Likes Received:
    3,679
    Real Name:
    Ronald Epstein
    Thanks, Scott! What was the reason on the defect?
     
  4. ScottR

    ScottR Well-Known Member

    Joined:
    Apr 1, 2000
    Messages:
    2,650
    Likes Received:
    0
    Basically, they used the wrong masters on some of the shorts. One of them (it was one of the Christmas themed shorts) exluded a censored shot of Amos and Andy pulling a wagon of toys. Most of the mistakes involved re-release title cards and such. Some of the other shorts had encoding errors. I just received my replacements today and they look much better!
     
  5. dana martin

    dana martin Well-Known Member

    Joined:
    Oct 28, 2003
    Messages:
    2,436
    Likes Received:
    446
    Location:
    Norfolk, VA
    Real Name:
    Dana Martin
    Ron, i had it listed in my Replacement disc thread, it was a sticky, but now no longer is, could i get that fixed, also i will be calling WB about the latest Tom and jerry fiasco, i dont think they will budge on the 2 remaining toons , but there is mis framing on one of the cinemascope shorts, so there is a possibility that it will be corrected, the people that are angry about that, are the same group that want the missing toons.
     
  6. Russell G

    Russell G Fake Shemp
    Supporter

    Joined:
    Sep 20, 2002
    Messages:
    10,841
    Likes Received:
    486
    Location:
    Deadmonton
    Real Name:
    Russell
    mine never came with return envelopes. I presummed they didn't want them back.
     
  7. ScottR

    ScottR Well-Known Member

    Joined:
    Apr 1, 2000
    Messages:
    2,650
    Likes Received:
    0
    They don't come with return envelopes. I just bought a brown envelope and put the discs in there.
     
  8. Russell G

    Russell G Fake Shemp
    Supporter

    Joined:
    Sep 20, 2002
    Messages:
    10,841
    Likes Received:
    486
    Location:
    Deadmonton
    Real Name:
    Russell
    Mine didn't even ask for them to be returned. The lady on the phone said they would send them out. thats it. They arrived with no return instructions. The Warner Bros replacements did.

    Maybe it's cause I'm in Canada and these ship from the states.
     
  9. Miguel M Santos

    Miguel M Santos Well-Known Member

    Joined:
    Mar 27, 2004
    Messages:
    207
    Likes Received:
    5
    Real Name:
    Miguel M Santos

    I'm based in the UK, and mine also arrived with no instructions, and so did a couple of others that were shipped here.
     
  10. Patrick...M

    Patrick...M New Member

    Joined:
    Jun 27, 2005
    Messages:
    3
    Likes Received:
    0
    My replacement discs for More Silly Symphonies came this week (after calling last week) along with Disc One replacements for True-Life Adventures Volumes 1 and 4. Being in Canada, they said not to return the original discs.
     
  11. Jonathan Peterson

    Jonathan Peterson Well-Known Member

    Joined:
    Jun 21, 2006
    Messages:
    292
    Likes Received:
    0
    So you have been receiving the discs first? I thought you had to send them back first before receiving the replacements.
     
  12. TravisR

    TravisR Well-Known Member

    Joined:
    Nov 15, 2004
    Messages:
    24,952
    Likes Received:
    2,771
    Location:
    The basement of the FBI building
    Only speaking of my own experience, I got the discs and a pre-paid label with Disney's address on it.

    I went the cheap route sending it back too- I peeled the label (with my address on it) off the envelope and put the Disney address label on it and sent the 'defective' discs back in the same envelope that they used.
     
  13. Jeff Jacobson

    Jeff Jacobson Well-Known Member

    Joined:
    Dec 24, 2001
    Messages:
    2,116
    Likes Received:
    0
    I am in the US and I was also sent the replacement discs with no indication that I was supposed to send the defective discs back (such as a pre-paid mailer). Perhaps they figured it was a waste to spend money on pre-paid mailers for discs they would just throw in a dumpster.
     
  14. Sumnernor

    Sumnernor Well-Known Member

    Joined:
    Apr 18, 2007
    Messages:
    831
    Likes Received:
    16
    Location:
    Munich, Germany
    Real Name:
    Sumner Northcutt
    I just received sometime last week (I was away) 2 disks for the more Silly Symphonies. They were sent from Neenah, WI (???). I had sent an email about 10 days ago - very quick service. Since I live in Germany,the return email stated that I did not have to return the old DVDs.

    I also received replacements for "True Life" - disk 1 for vol 1 and disk 1 for Vol 4. Should I have gotten replacements for disks 2 of each. I am looking forthat thread.
     
  15. Steven Wesley

    Steven Wesley Well-Known Member

    Joined:
    Jan 30, 2002
    Messages:
    291
    Likes Received:
    0
    Real Name:
    Steve
  16. Mark Zimmer

    Mark Zimmer Well-Known Member

    Joined:
    Jun 30, 1997
    Messages:
    4,285
    Likes Received:
    24
    Yes, Silly Symphonies vol. 2 had problems with title cards and a snipped scene. I received the return envelope about 8 days after I called and the replacement discs about 10 days after I sent them in. Still haven't heard a peep from Warner, though I called the about replacements for Tom & Jerry and Looney Tunes 4 the same day.
     
  17. Jeff Swindoll

    Jeff Swindoll Well-Known Member

    Joined:
    Mar 19, 2000
    Messages:
    509
    Likes Received:
    1
    Me too, but the times I've called the number the procedure is to send me a pre-paid mailer for the defective discs and when I return them THEN they send me the replacements.

    Those that got the discs sent to them - did you call or email?

     
  18. MarcoBiscotti

    MarcoBiscotti Well-Known Member

    Joined:
    Sep 2, 2003
    Messages:
    4,798
    Likes Received:
    1
    I am in Canada and I was actually told by the person I spoke with on the phone to "destroy" the old discs.. lol.
     
  19. Jeff Jacobson

    Jeff Jacobson Well-Known Member

    Joined:
    Dec 24, 2001
    Messages:
    2,116
    Likes Received:
    0

    I e-mailed them. I don't remember exactly when it was that I contacted them, but it was after other people were already receiving their replacement discs.
     

Share This Page