Trouble loading online subscription (1 Viewer)

[peter m. wilson]

Hi,
I subscribed dnlded the reader and recieved my authorization but have not been able to access any of the issues available. Could it be a firewall issue?

Norton hasn't popped up to say "no you don't" so whadayathink?

Peter m.

 

[john.k]

Hello Peter,

Sorry you are having problems. I would like to help.

Were you able to download the plugin okay?

Did you get any kind of an error message when trying to view a magazine?

More information would be useful to help troubleshoot the problems.

Wolfgang Klippel
DVD ETC. Magazine

 

[David Scott]

here's the error I always get, I re-subscribed and received the first issue and now get the same error screen again:

The Following Error Has Occurred:
Date and Time: Thu Oct 30 01:29:55 EST 2003
Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; yie6_SBCDSL; YPC 3.0.1; .NET CLR 1.1.4322; yplus 4.1.00b)
Remote Address: 66.122.184.215
HTTP Referer: http://www.dvdetc.com/sub/index2.cfm...TOKEN=43877250
Template: /sub/ebook.cfm
Query String: issue=october&year=2003
Element AUTHENTICATEMEMBER.MEMBERID is undefined in SESSION.
The error occurred on line 10.

 

[eskendir]

I am also unable to open/load any page. I redownloaded the software three times and still it is a no go. The message I am getting simply say; unable to load http://www.dvdetc.com/magazine/2003/...r/october_.opf
I am getting this message for all available online issues.
I am using win 2000 pro. IE version 6.0

 

[john.k]

Hello,

We are looking into the error that you are having taking into consideration your OS and browser version. We should have an answer for you by Monday.

In the meantime email me at [email protected] and I will reply back to you with a link to our October PDF version.

John

 

[eskendir]

John, I was hoping to get an answer from you by the begining of this week as you promised, it is now Friday and I am still waiting. I also dropped you an email with my email address so that you can email me a link to the past issues and you haven't responded yet. Please send it if you can this weekend. Thanks.