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Trouble loading online subscription

Discussion in 'Archived Threads 2001-2004' started by peter m. wilson, Oct 23, 2003.

  1. peter m. wilson

    peter m. wilson Well-Known Member

    Joined:
    Oct 25, 2002
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    Hi,
    I subscribed dnlded the reader and recieved my authorization but have not been able to access any of the issues available. Could it be a firewall issue?

    Norton hasn't popped up to say "no you don't" so whadayathink?

    Peter m.
     
  2. john.k

    john.k Member

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    Hello Peter,

    Sorry you are having problems. I would like to help.

    Were you able to download the plugin okay?

    Did you get any kind of an error message when trying to view a magazine?

    More information would be useful to help troubleshoot the problems.

    Wolfgang Klippel
    DVD ETC. Magazine
     
  3. David Scott

    David Scott Well-Known Member

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    here's the error I always get, I re-subscribed and received the first issue and now get the same error screen again:

    The Following Error Has Occurred:
    Date and Time: Thu Oct 30 01:29:55 EST 2003
    Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; yie6_SBCDSL; YPC 3.0.1; .NET CLR 1.1.4322; yplus 4.1.00b)
    Remote Address: 66.122.184.215
    HTTP Referer: http://www.dvdetc.com/sub/index2.cfm...TOKEN=43877250
    Template: /sub/ebook.cfm
    Query String: issue=october&year=2003
    Element AUTHENTICATEMEMBER.MEMBERID is undefined in SESSION.
    The error occurred on line 10.
     
  4. eskendir

    eskendir Active Member

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    I am also unable to open/load any page. I redownloaded the software three times and still it is a no go. The message I am getting simply say; unable to load http://www.dvdetc.com/magazine/2003/...r/october_.opf
    I am getting this message for all available online issues.
    I am using win 2000 pro. IE version 6.0
     
  5. john.k

    john.k Member

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    Hello,

    We are looking into the error that you are having taking into consideration your OS and browser version. We should have an answer for you by Monday.

    In the meantime email me at john@dvdetc.com and I will reply back to you with a link to our October PDF version.

    John
     
  6. eskendir

    eskendir Active Member

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    John, I was hoping to get an answer from you by the begining of this week as you promised, it is now Friday and I am still waiting. I also dropped you an email with my email address so that you can email me a link to the past issues and you haven't responded yet. Please send it if you can this weekend. Thanks.
     

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