1. Guest,
    If you need help getting to know Xenforo, please see our guide here. If you have feedback or questions, please post those here.
    Dismiss Notice

Today's Best Buy Experience

Discussion in 'Archived Threads 2001-2004' started by Chuck C, Dec 17, 2002.

  1. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,237
    Likes Received:
    1
    In layman's terms, the long-ass single line means no more getting into the line with the guy whose credit card doesn't work.
     
  2. Yee-Ming

    Yee-Ming Producer

    Joined:
    Apr 4, 2002
    Messages:
    4,345
    Likes Received:
    7
    Location:
    "on a little street in Singapore"
    Real Name:
    Yee Ming Lim
    I'd be in favour of a single line. it's Murphy's Law when it comes to me, I always seem to select the wrong check-out line, with either a new/temp cashier who has to double-check everything, or some item is mislabelled, or the customer thinks the price is wrong and the cashier runs off to check it.

    likewise with ATMs, sometimes theres a bank of two or three, but people always form a line for each ATM, rather than one single line for the entire bank.
     
  3. Dave Morton

    Dave Morton Supporting Actor

    Joined:
    Oct 19, 2000
    Messages:
    756
    Likes Received:
    0
    Real Name:
    Dave
    It is true about the queuing theory. I believe it is the M/M/1 queue. It does shorten the waiting line. Especially since each cashier's service rate will vary depending on each customers needs.
     
  4. brentl

    brentl Cinematographer

    Joined:
    May 7, 1999
    Messages:
    2,922
    Likes Received:
    1
    "One time I accidentally went into Disney World wearing a mouse costume... ok nm.."

    and "One time I accidentally went into a strip joint wearing a bustier and no panties ... ok nm.."

    Brent
     
  5. Vince Maskeeper

    Vince Maskeeper Lead Actor

    Joined:
    Jan 18, 1999
    Messages:
    6,505
    Likes Received:
    0


    Not true- as my Best buy kid put people into the individual lines 2 deep- so I was assigned to a line with a woman in front of me, and she decided to apply for the best buy credit card right there and then to pay for her purchases. I ended up waiting more than 10 minutes-- and I kept trying to jump lines, but the guy had started packing them 3 deep in each individual que.

    In the end, not being able to pick my own line foiled me.

    But I agree, in normal situations- this is the best way to go!

    -V
     
  6. CharlesD

    CharlesD Screenwriter

    Joined:
    Mar 30, 2000
    Messages:
    1,495
    Likes Received:
    0
    They started doing this at my BB too, much more efficient now.
    I went in there when the Sopranos Season 3 came out and gave up after waiting 15 minutes and the 3 servers they had had not processed a single customer, went across the street and got the set for $5 less and didn't have to wait at all to make the purchase [​IMG]
     
  7. MarcVH

    MarcVH Second Unit

    Joined:
    Dec 26, 2001
    Messages:
    324
    Likes Received:
    0
    Sounds about right; in practice there can be glitches in the "one single line" algorithm, but where it's practical it's usually preferable. There are some situations (e.g. a grocery store, where everybody has a cart full of groceries and there is more pipelining as customer B unloads his groceries onto the conveyer belt while customer A is paying) where it's less practical.

    I'm less enthused about having a "line manager" simply because, instead of wasting an employee to coordinate the line and tell people where to go, that employee could be runnning another cash register and getting everybody taken care of quicker. Obviously this wouldn't apply if there are no registers (including the service counter and other aux registers) free.
     
  8. Tim Markley

    Tim Markley Screenwriter

    Joined:
    Jun 12, 1999
    Messages:
    1,279
    Likes Received:
    0
    I was at Best Buy today at lunch picking up Minority Report. I talked to the guy directing people to registers and was told that they're only doing the one line approach because of the holidays. Once the busy time of the holidays is over they will go back to the multiple lines.

    I don't know exactly how long Fry's Electronics has been around but when I moved to San Jose in 1988 the original store in Sunnyvale had been open for a while. That was the only Fry's Electronics store at that time and there was still a Fry's grocery store in San Jose then also. I've always liked their one line approach.
     
  9. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,237
    Likes Received:
    1


    Which is all the more reason the Best Buy traffic controller should wait till the cash register is totally clear. A better approach would be to kill the traffic controller all together and have the cashier call the next person up (maybe by blinking the giant price-tag register light). And if two or three light up at the same time, I'm sure people would file accordingly.
     
  10. Ted Lee

    Ted Lee Lead Actor

    Joined:
    May 8, 2001
    Messages:
    8,399
    Likes Received:
    0
    both of my bb's have a register that is sort of in the middle of the floor. there appears to be some sort of functional terminal there surrounded by tables with miscellaneous items on it.

    anyone know what that's about?

    i've never seen anyone behind that register...not once.
     
  11. Scott Strang

    Scott Strang Screenwriter

    Joined:
    May 28, 1999
    Messages:
    1,150
    Likes Received:
    2
     
  12. Jason Ly

    Jason Ly Agent

    Joined:
    Jan 25, 2002
    Messages:
    31
    Likes Received:
    0
  13. Kirk Gunn

    Kirk Gunn Screenwriter

    Joined:
    Aug 16, 1999
    Messages:
    1,612
    Likes Received:
    0
    Went to my local BB tonight expecting a nightmare. Got in, found salesperson that actually assisted me, picked a DVD and CD for my niece, and headed out in 5 minutes. 2nd in line !

    Wahoo !
     
  14. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,237
    Likes Received:
    1
    From the article:



    I was picturing the same thing for BB!
     

Share This Page