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Terrible Sustomer Service From Splashdvd

Discussion in 'After Hours Lounge (Off Topic)' started by Anthony Neilson, Oct 6, 2003.

  1. Anthony Neilson

    Joined:
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    Location:
    London
    Real Name:
    Anthony
    You may be tempted by SplashDVD's low prices. Don't be.
    The DVD's take weeks (sometimes months) to arrive.

    I knew this, having used them before, but decided to order a couple of discs that I wasn't too bothered about receiving quickly.
    However, there was a bit of a mixup with my credit card (which they wasted no time informing me of) and I sent them an e-mail asking them to clarify the situation.I then got two contradictory e-mails - one implying the order hadn't gone through, the other (the first) saying it was awaiting dispatch.
    Two weeks and four e-mails later I've heard absolutely nothing back, so now I don't know whether the discs are coming or not.I've cancelled the order but - needless to say - have received no confirmation of this request.

    Cheap prices. Exceptionally slow delivery. No reply to e-mails. You have been warned.

    P.S I know the thread says SUSTOMER services, but I don't know how to fix it !
     
  2. Jeff_HR

    Jeff_HR Well-Known Member

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    A moderator can fix it. Thanks for the heads up!
     

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