Wow, Sorry to hear that. I almost feel bad complaining after the headache you've put up with (but I will anyway for the sake of anyone who happens to find this on Google). I placed an order for a pair of Swans on a Wednesday, specifically paying for rush, 2-day delivery. Like seemingly 75% of people, I work weekdays and am off weekends... so in the "Instructions/Special Requests" field for shipping, I specifically noted "please waive signature requirement" (the default on FedEx 2-Day). So, I'm set I think. The speakers will either come Friday, and will either be left for me for when I get home, or they'll arrive Saturday since I paid for 2-day shipping. The order goes out on Thursday. I'm sent the shipping info from Audio Insider which not only has "signature confirmation" marked, it says "Deliver Weekday" (note, again, FedEx 2-Day defaults to delivering on Saturday unless you tell them otherwise). So now, despite me having paid extra for 2-Day, it's set to arrive 4 days later... because the Audio Insider specifically overruled Saturday delivery (when I'm home). It's like they don't even want me to have my speakers. Can't have them delivered Saturday when I'm home, can't have them left at my house when I am. So I emailed Jon, who ostensibly said "yeah I see your point, but it's out of my hands. Check with FedEx." Excuse me? I paid for 2-Day and you overruled it. I'm just at a lost for words here about customer service.