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Real Ghostbusters DVD set replacements & Time-Life Issues

Discussion in 'TV on DVD and Blu-ray' started by Mr. Papagiorgio, Apr 21, 2009.

  1. Mr. Papagiorgio

    Mr. Papagiorgio Well-Known Member

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    Has anybody that needed a replacement for something in their Real
    Ghostbusters DVD set from Time-Life gotten theirs yet? My Ghostbusters
    Firehouse collector box came damaged in the mail. I called Time-Life in
    late November about getting a replacement. They said they'd call the
    warehouse and have a replacement for me in a week or two. Since then,
    I've gotten delay notices every few weeks and now 5 months have passed
    and I'm still not any closer to getting one. I've called into customer
    service several times, but that doesn't seem to help. I don't get how
    they can fill a new customer's order for the complete set, but they
    can't send me a new Firehouse box right away. I've talked to a few
    other people on another board and they seem to be in the same boat as
    me. I'm really dissatisfied with Time-Life.
     
  2. BrandonJF

    BrandonJF Well-Known Member

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    Did you ever get anything yet? I've been waiting for about 9 months so far for a replacement box. They cancelled my first order for it (even though I told them not to) and created a new one. I have heard that some people did receive replacement boxes a couple of months ago. I'm not one of them.
     
  3. TravisR

    TravisR Well-Known Member

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    The basement of the FBI building
    ^ You probably want to call or e-mail them if it's been that long.
     
  4. Mr. Papagiorgio

    Mr. Papagiorgio Well-Known Member

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    Yes, I got it after 6 months. I'd keep pestering them and talk to a supervisor if they keep giving you the runaround.
     

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