Is there such a thing? I believe I just expierienced this on the weekend here. I have sung Audio Ark's praises before, but this almost baffles me. In June 1998 I purchased the Mirage BPS150i subwoofer. I had some initial problems with it and the service dept. of Audio Ark had to keep replacing the drivers for they were seperating from the voice coil. I took it into the store to get fixed twice in the first year. The warranty ended in June 1999(powered units have one year warranty instead of 5 like a passive Mirage speaker) and I took it in last week to get it repaired. I told them that something was seriously wrong and it has to be a deeper problem than just the drivers seperating. Sure enough, "the variable gain control" was whacked and probably always has been. I wasn't aware that the warranty had expired almost 3 years before. I was quoted $300.00 to get it fixed. Right now, I'm a student until March finishing my apprenticeship and can hardly afford to spend this. Since the problem has been there since the beginning they suggested writing an email to Mirage. My salesman, Jack, was going to do the same. It wouldn't hurt to see what they said but more than likely I would probably still have to spend money to fix it. Today, Jack called me. He asked if I had sent an email to Mirage yet stating my problem. I said no - I was going to do that Sunday. He told me to not bother with it, that Audio Ark was going to pick up the tab. That basicley the store would fix it for me at their expense even though the warranty had expired almost 3 years ago. They obviously understood that it was never fixed properly in the first place even though its been years since. My thinking is most places would have told me to go to hell and that it was now my problem. Not Audio Ark. I'm not going to speculate on the reasons why although in the last couple of months I have had some friends get into HT and I referred them to the Ark. They walked away a few thousand lighter in their wallets but smiling bigger in front of their TV's than they ever had. Good Stuff!!