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Jurassic Park DTS - Phone Number to call

Discussion in 'Archived Threads 2001-2004' started by Bill Hunt, Aug 7, 2001.

  1. Bill Hunt

    Bill Hunt Insider
    Insider

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    Hi Everyone,
    We've finally got a customer service phone number for you to call at Universal to get your defective Jurassic Park DTS DVDs exchanged. When you call, you'll get the opportunity to leave a message with your problem and call back number. Someone should get back to you within 24 hours. Two things - first, be polite! The guy who will call you back is a decent fellow, and he'll try his best to help you. Second, be patient. I suspect he's gonna get a LOT of calls over the next few days. Universal customer support wasn't aware of this problem when I first called them, so they're just starting to deal with it now. Simply explain that the low frequency sound on the disc is defective, and that you'd like to exchange it for the corrected version. That said, here's the phone number to call: 972-293-5903.
    ------------------
    Bill Hunt, Editor
    The Digital Bits
    http://www.thedigitalbits.com
    billhunt@thedigitalbits.com
     
  2. William Ward

    William Ward Well-Known Member

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    Thanks Bill. I've still got one defective copy that I can now exchange. [​IMG] [​IMG]
    ------------------
    William
    Go Bucs!!
    MyDVDs
     
  3. Paul W

    Paul W Well-Known Member

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    Hey! That's my area code! I guess I could drive to the warehouse to get a replacement.
    [​IMG]
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    [​IMG] Paul Warren
    Hey fella . . . I bet you're still livin' in your parent's cellar . . . downloading pictures of Sarah Michelle Gellar . . . and posting "Me too!" like some brain-dead AOL-er . . . I should do the world a favor and cap ya' like Old Yeller . . . you're just about as useless as MPEGs [sic] to Hellen Keller.
     
  4. RicP

    RicP Well-Known Member

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  5. Costas

    Costas Member

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    What , no 1-800 number ????
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    kosta36@hotmail.com
     
  6. Eric Stuckey

    Eric Stuckey Well-Known Member

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    I just called,You ARE the man Bill.
    Loyal reader of The Digital Bits for 2 years!
    Eric
     
  7. DaveBB

    DaveBB Well-Known Member

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    Just made my call and left a nice message.
    Thanks for the info Bill; you're the best.
     
  8. aaron campbell

    aaron campbell Well-Known Member

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    Thanks Bill [​IMG]
    ------------------
     
  9. Dmitry

    Dmitry Well-Known Member

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    Bill, thanks bunch!
    Does anybody know if that's JP only or LW is also included?
     
  10. Rob Lutter

    Rob Lutter Well-Known Member

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    right now, I am out of town... do I need my JP DTS disc in hand when I call them or should I wait till I get home (about 2 weeks)?
    Thank you Mr. Hunt! You the man!
    ------------------
    Robert Lutter
     
  11. Shane Martin

    Shane Martin Well-Known Member

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    Its Jurassic Park only.
    I left a message yesterday really close to after it was posted so let's hope this works [​IMG]
     
  12. Jay Mitchosky

    Jay Mitchosky Well-Known Member

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    Thanks Bill - everyone here really appreciates this.
    And I think it's a good idea to reitterate this point...
     
  13. Mike Witt

    Mike Witt Well-Known Member

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    Thanks Bill. I've left a polite message with them.
    (...man I remember when this disk came out and all the arguements over whether or not this disk was defective...)
     
  14. AVspec

    AVspec Well-Known Member

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    Thanks Bill! Left a message. Anyone getting call backs yet?
    ------------------
    -Mark
    **** Digital Vortex ****
    The Digital Electronic Site
    www.digitalvortex.com
     
  15. Rusty Ray

    Rusty Ray Well-Known Member

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    I called and left a message about 3pm yesterday. Hopefully this will be as easy as switching out the Leon disc!
    ------------------
    "Again we see that there is nothing you can possess, which I cannot take away.."
    My DVD List
     
  16. Kevin Alexander

    Kevin Alexander Well-Known Member

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    I just got a call back from Universal Home Video and my corrected version of JP will be shipped as soon as they receive mine. They gave me an address to send it to. Universal is making good after all!
     
  17. Shane Martin

    Shane Martin Well-Known Member

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    They called me back and wanted info but I wasn't there so they had me call them back with MY name, address and phone #. They called me while I was at lunch.
     
  18. Chad R

    Chad R Well-Known Member

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    It got my return phone call within 24 hours, they left a message and I returned it back, but got their machine again. I told them just to leave the instructions on my machine since I'll be at work.
    I guess we have to stop calling for Universal's head on a stick.
     
  19. Dmitry

    Dmitry Well-Known Member

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  20. Jerome Grate

    Jerome Grate Well-Known Member

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    I got my call back exactly 24 hours from the time I called after reading the original posts. She was very polite, she returned my call after I called her and got her voice mail. She gave me an address to send the two DVDs. You have to call and they have to speak to you before anything is done.
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    If loving Home Theater is
    wrong, I don't want to be
    right!!!
     

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