Paul Arnette
Senior HTF Member
- Joined
- Jul 16, 2002
- Messages
- 2,613
Hi all.
I just received a call from Buena Vista Home Entertainment informing me that a fix for the Jackie Brown enhanced trivia subtitle track problem has been made. For those of you unfamilar with the problem, the trivia was not staying in sync with the film.
They are sending me a pre-paid mailng label to return my copy in exchange for the corrected one.
While, it probably was a relatively simple fix, I gotta say that I'm impressed with the turn-around time. My last two experiences with BVHE have been pleasant ones, and, although DVD problems are annoying, I think Buena Vista should be commended for having a customer service department that is helpful and seems to care, unlike Artisan and others.
I am hopeful that they can diagnose some issues I am having with their Hunchback of Notre Dame and Peter Pan releases, as well as see their way clear toward releasing Muppet films in their OAR, but I gotta say at least BVHE is trying where other studios simply are not.
--
Paul Arnette
I just received a call from Buena Vista Home Entertainment informing me that a fix for the Jackie Brown enhanced trivia subtitle track problem has been made. For those of you unfamilar with the problem, the trivia was not staying in sync with the film.
They are sending me a pre-paid mailng label to return my copy in exchange for the corrected one.
While, it probably was a relatively simple fix, I gotta say that I'm impressed with the turn-around time. My last two experiences with BVHE have been pleasant ones, and, although DVD problems are annoying, I think Buena Vista should be commended for having a customer service department that is helpful and seems to care, unlike Artisan and others.
I am hopeful that they can diagnose some issues I am having with their Hunchback of Notre Dame and Peter Pan releases, as well as see their way clear toward releasing Muppet films in their OAR, but I gotta say at least BVHE is trying where other studios simply are not.
--
Paul Arnette