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iTunes Movies Removed From Library, Can't Re-download!

Discussion in 'Streaming and Digital Media' started by Joshua Clinard, Oct 10, 2013.

  1. Joshua Clinard

    Joshua Clinard Well-Known Member

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    I feel ripped off. I just went to look at all the movies I still had in iTunes. I noticed that three of my iTunes movies were missing from my library. Jumper, I Want Your Money, and The Inconvenient Tax. They are not in my Hidden Purchases either. One isn't even in the store anymore, and I can't re-download them.

    This is one of the many reasons that Ultra-Violet is better. They guarantee that once you buy it, it is yours to keep For-Eh-Ver. iTunes makes no such claim, when a movie is pulled from the store, it is gone unless you have already downloaded it.
     
  2. Steve Tannehill

    Steve Tannehill Ambassador

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    Sounds like user error to me.
     
  3. Joshua Clinard

    Joshua Clinard Well-Known Member

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    So, it's my fault that Apple removed the movies from their cloud servers? Hmmm.
     
  4. Patrick Donahue

    Patrick Donahue Well-Known Member

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    Not user error at all. Im a huge Apple fan but for that reason I only buy UV titles. They DO recommend you download them so you wont lose a copy but thats one step (not to mention more hardware to buy) that you can comfortably skip with UV. And to be fair to Apple it's the studios that pull them. The only thing I can add is titles have been known to reappear after having been gone awhile...
     
  5. Steve Tannehill

    Steve Tannehill Ambassador

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    I always download my movies. I have never "lost" one.
     
  6. huskerbear@frontier.com

    huskerbear@frontier.com Well-Known Member

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    That's the point with UV, you don't have to download them.
     
  7. Joshua Clinard

    Joshua Clinard Well-Known Member

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    I had them downloaded of course. Then I got a new computer, and discovered that they aren't in iCloud anymore. I thought movies were supposed to be in iCloud but I guess some aren't. Well, at least I don't have to worry about that with UV.
     
  8. Patrick Donahue

    Patrick Donahue Well-Known Member

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    I love everything Apple, but the day I can watch my UV collection through my Apple TV can't come soon enough...
     
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  9. Sam Posten

    Sam Posten Moderator
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    Sounds like User Error to me too. The first two are still on the ITMS:
    https://itunes.apple.com/us/movie/jumper/id276580756

    https://itunes.apple.com/us/movie/an-inconvenient-tax/id438135840

    It looks like the IWYM app is still on the store, I don't see that it was ever available as a download there tho, are you sure you didn't download it from the official site?
    http://trailers.apple.com/trailers/independent/iwantyourmoney/

    Edit: Found the link from Rotten Tomatoes (0% on the tomatometer BTW, doesn't sound like you are missing much):
    https://itunes.apple.com/video/i-want-your-money/id441699726?ign-mpt=uo%3D5

    So yes it has been removed but you should still be able to download it, that's the case with all the majors, maybe cause it's an indie film that is different.
     
  10. Joshua Clinard

    Joshua Clinard Well-Known Member

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    Several sites are reporting that some Disney movies have been removed from iTunes and Amazon Instant. Beauty and the Beast, and The Lion King are just two. People who previously purchased the content lost it as well. Vudu customers, however did not lose access. All of my Disney films, including BATB is still in my library. Vudu believes in ownership. With iTunes and Amazon, you are just purchasing a liscence to view the film. It's in their TOS. This is one more win for vudu and ultraviolet!

    http://9to5mac.com/2013/10/24/in-likely-glitch-some-disney-and-pixar-movies-pulled-from-itunes-store-report-of-deletions-from-apple-tv/
     
  11. Sam Posten

    Sam Posten Moderator
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    Guaranteed this is fixed by next week. It's likely a glitch and not by design. If it's by design Disney is going to get fierce feedback over it.
    Once again you are posting like a zealot Josh, it makes it very hard to take you seriously.
     
  12. Sam Posten

    Sam Posten Moderator
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  13. Sam Posten

    Sam Posten Moderator
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    Also, regarding your statement, you are talking out your :3dglasses:
    http://www.vudu.com/termsofservice.html[/color]
     
  14. Sam Posten

    Sam Posten Moderator
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    And finally:
    Same as everyone else.
     
  15. Joshua Clinard

    Joshua Clinard Well-Known Member

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    You just have to be right all the time, don't you Sam. You can't admit that Disney and iTunes are heavy handed in their restrictions. They do a lot of things right, and I love thier products, but they are wrong on this issue. You sound like a real fanboy. Are you a shareholder? Disney even stated that they were removed because they are going back into the vault. But all the backlash from consumers, as well as threats of class action lawsuits got them to reverse course. It wasn't a glitch. If it was, why did they dissapear from iTunes and Amazon, but not vudu? There is a reason. vudu gurantess that once you buy it, it will never be removed from your library. UltraViolet guarantees this too.

    "When an Account Member adds an UltraViolet title to the Account's Collection, the record of this title does not expire and will remain in the Collection unless an Account Member deletes it, or if the Account is terminated by a Member."

    The vudu terms say that your account can be deleted, not individual titles, if you commit some type of fraud, otherwise your collection is safe.
     
  16. Sam Posten

    Sam Posten Moderator
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    Yeah, I like relying on facts, those can be helpful some times.BTW, reread that paragraph. Your account can be removed at any time for any reason, not just fraud. That would be helpful should any of these services go belly up. Like DIVX did. And playsforsure did.
     
  17. Sam Posten

    Sam Posten Moderator
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    ICYMI, Disney has gone on record stating that this was an error and not fixed due to the backlash:
    http://appadvice.com/appnn/2013/10/some-disney-movies-are-no-longer-in-itunes-including-titles-previously-purchased


    I'm not sure where you are getting your ideas that Vudu and UV's policies are so much more refined than either Amazon or iTunes. None of their posted TOS or other policies back that up. You want it to be one way, but it's the other.
     
  18. huskerbear@frontier.com

    huskerbear@frontier.com Well-Known Member

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    If Vudu decided to terminate my account for no apparent reason? I wouldn't lose my movies I would just access them from another vender.
     
  19. Sam Posten

    Sam Posten Moderator
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    And if UV folded?
     
  20. schan1269

    schan1269 HTF Expert
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    So...why stop buying Blu Ray and DVD?
     
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