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Intervideo/WinDVD annoys me mightily!

Discussion in 'Archived Threads 2001-2004' started by Kieran Coghlan, Jun 15, 2002.

  1. Kieran Coghlan

    Kieran Coghlan Well-Known Member

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    I bought WinDVD 2000 Multi-channel from Intervideo last year (02/01) for $50+tax. I purchased it via download. Now I want to re-install it, since I upgraded my OS, and the only version I can download is WinDVD4.0, and I have to pay another $40 for it (granted that's discounted from $50). I don't want/need WinDVD4.0. I was happy with the version I had. I paid for it, I should be able to reinstall it, right? This is F'D up, IMHO. I wrote to their customer service regarding this, but they only answer Monday-Friday, so I'll have to wait 'till next week. [​IMG]
    Has anyone here ever dealt with a problem like this? If so, how did it turn out?
     
  2. Nigel McN

    Nigel McN Well-Known Member

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    was there any particular reason you didn't save the install files from the previous time?
     
  3. Shayne Lebrun

    Shayne Lebrun Well-Known Member

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    Did the download page have a thingy saying 'You're responsible for keeping a copy, that's why we sell physical media for an extra 10 bucks, but hey, we'll assume since you're downloading, you've got a CD burner or something.' or some such?
     
  4. Mark Kalzer

    Mark Kalzer Well-Known Member

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    I bought Power DVD 3.0 over the internet. When I bought it, I remember having the option of paying $10 more, in which I could download it again without having to pay, in case I ever lost it. I didn't take that though. Instead, I downloaded the software and immedietely burned it to a CD. Very convenient too, since I format my hard drive a wee bit too often.

    Make sure you back up those files.
     
  5. Kieran Coghlan

    Kieran Coghlan Well-Known Member

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    Well, it was over a year ago that I installed it, and can't remember exactly, but all I recall is that I could pay $10 for a CD, or just download it again if needed. Maybe I misunderstood. [​IMG]
     
  6. Kieran Coghlan

    Kieran Coghlan Well-Known Member

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    (Sorry about the poor language in the subject... thanks for changing it!) [​IMG]
     
  7. Shayne Lebrun

    Shayne Lebrun Well-Known Member

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    Give Intervideo a customer support email and ask if your product is available for download elsewhere.
     
  8. KevinOuld

    KevinOuld New Member

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    Shoot me an email offline and I can probably help you with the files you need.
     
  9. Nigel McN

    Nigel McN Well-Known Member

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    ditto, except my email is an online system [​IMG]
     
  10. Kieran Coghlan

    Kieran Coghlan Well-Known Member

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    Kevin, email coming your way.
    Thanks,
     

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