1. Guest,
    If you need help getting to know Xenforo, please see our guide here. If you have feedback or questions, please post those here.
    Dismiss Notice

Important infor for recent DaLite screen owners

Discussion in 'Displays' started by Eric_L, Jun 6, 2003.

  1. Eric_L

    Eric_L Well-Known Member

    Joined:
    Nov 2, 2002
    Messages:
    1,994
    Likes Received:
    1
    Last November I bought a 96" X 72" DaLite High Contrast Matte White electric retractable screen (non-tensioned) I was assured by a DaLite rep that at that size tensionsing would not be required.

    About two months ago I noticed slight warping that has become gradually worse since then. In despair, I phoned DaLite for advice and was informed that on the new High Contrast Matte White (and only that finish) screens apparently there was a chemical problem of some sort that caused screens to warp. The problem has been discovered and resolved on newer HCMW screens.

    They offered to replace mine at their expense with a new one made properly even though the warping is still minimal! They assured me that this is likely the culprit and that a replacement screen would not do this. That was substantially better than the advice I expected to find!

    If you have a new DALITE HC matte white check it for warping, particularly in a 'V' shape. If you see this phone them and describe the problem and the date you purchased it.

    I am very pleased that after six months DaLite is standing by their product 100%.
     
  2. JohnS

    JohnS Well-Known Member

    Joined:
    Jan 17, 2001
    Messages:
    4,753
    Likes Received:
    114
    Real Name:
    John Steffens
    is this white only or grey as well??

    I have the High Contrast Cinema Contour(grey) screen coming.
     
  3. Eric_L

    Eric_L Well-Known Member

    Joined:
    Nov 2, 2002
    Messages:
    1,994
    Likes Received:
    1
    Sorry for slow response. I was away on vacation.

    It is matte white only, and a few months old at least. They have fixed the problem in more recent screens they say.

    I would watch the screen carefully. It took mine a few months to show. If you have any issues call them for advice. I was very inmpressed by their cooperativeness. Margins on screens must be higher than I thought.
     

Share This Page